Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/2331643

Досвід роботи

Customer Support Representative

з 11.2014 по 01.2023 (8 років 2 місяці)
Native Ads, Vancouver, Canada(main office) (IT)

Native Ads, Inc.

August 2016 - November 2022

• Managed advertiser accounts and provided direct customer support (email, intercom)
• Managed campaign optimization through web analytics tools and instruments (Native Ads Platform).
• Working with web analytics tools such as Google Analytics, Google Adwords, Bing, Outbrain, Revcontent.
• Posting Articles using Wordpress
• Monitoring platform for bugs and coordinated with QA team to generate reports

Nov 2014 - August 2016

• Gathering the data from running campaigns and optimization through web analytics tools and instruments

Technical Support Manager

з 06.2013 по 03.2014 (9 місяців)
ООО "Авендатор" (Gamenet), Запоріжжя (IT)

Online Support Manager (mostly MMORPG).
Providing information to players/users in live-chat: content-based, technical questions.
E-mails in the system support: Registration of customer requests and escalation them into specialized professionals. Maintain knowledge base. Game master functions (GM). Creating Guides (user manual). Analytics.
Coordinating the work of the team of 4 people:
- Organization of the professional development of managers.
- Training (DeskPro+ work with community)
- Organization of a systematic assessment of the quality of work of team support managers.

http://www.syncopateglobal.com/
http://gamenet.ru/

Office-Manager

з 10.2008 по 06.2013 (4 роки 8 місяців)
ООО "НЗ" (РА "Transit Production"), Запоріжжя (Маркетинг, реклама, PR)

Освіта

ZNTY

Marketing, Zaporozhye
Незакінчена вища, з 2012 по 2017 (5 років)

Додаткова освіта та сертифікати

IT «Step" Design

2.5 years

Знання і навички

Знання мов

• Англійська — вище середнього
• Російська — вільно
• Українська — середній

Додаткова інформація

Have recommendations.

Other:
ability to travel - Not possible
Not married,
daughter 13 years
driving license - no,
bad habits - no.