Контактна інформація

Шукач вказав телефон, ел. пошту та адресу.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/2585983

Досвід роботи

Customer service specialist

з 10.2019 по 05.2020 (7 місяців)
НД, группа компаний, Kiev (Industry and Manufacturing)

- selling cash registers for gas stations;
- participation in bidding processes;
- providing advices on equipment;
- processing orders received from customers, providing necessary documentation;
- regular analytical reporting to the sales manager;
- processing and changing system data on production terms;
- coordination of loading terms with customers;

Customer service specialist

з 10.2017 по 01.2018 (3 місяці)
Ontex, Київ (Food industry)

Processing orders received from customers, providing necessary documentation;

Goods flow consolidation: efficient scheduling of finished products loading and relocation to the customer's territory and to the company's regional subdivisions, etc.

Regular analytical reporting to the Sales Department, supporting sales managers in selling out an «obsolete» stock etc.;

Processing and changing system data on production terms;

Coordination of loading terms with customers;

Prompt correction of plans with Sales and Logistics Departments.

Customer service representative

з 05.2013 по 05.2015 (2 роки)
Avery Dennison, Киев (Industry and Manufacturing)

- processing orders received from customers, providing necessary documentation;
- goods flow consolidation: efficient scheduling of finished products loading and relocation to the customer's territory and to the company's regional subdivisions, etc.
- regular analytic reporting to the Sales Department, supporting sales managers in selling out an «obsolete» stock etc.;
- processing and changing system data on production terms; coordination of loading terms with customers; prompt correction of plans with Sales and Logistics Departments.

Sales assistant

з 07.2012 по 05.2013 (10 місяців)
TP-LINK, Киев (IT)

- processing orders received from customers, providing necessary documentation;
- regular analytical reporting to the Sales Department;
- processing and changing system data on production terms; coordination of loading terms with customers; prompt correction of plans with Sales and Logistics Departments;
- translation of official documents and reports preparation;
- tiling documentary data;
- cooperation with other departments and headquarter on business matters.

Customer service officer

з 01.2011 по 07.2012 (1 рік 6 місяців)
BASF, Киев (Industry and Manufacturing)

processing orders received from customers, providing necessary documentation;
- goods flow consolidation: efficient scheduling of finished products loading and relocation to the customer's territory and to the company's regional subdivisions, etc.
- regular analytical reporting to the Sales Department, supporting sales managers in selling out an «obsolete» stock etc.;
- processing and changing system data on production terms; coordination of loading terms with customers; prompt correction of plans with Sales and Logistics Departments.

Sales assistant

з 10.2009 по 12.2010 (1 рік 2 місяці)
Monsanto Ukraine, Киев (Agricultural Sector)

- sales data supporting and analysis;
- translation of official documents and reports preparation;
- tiling documentary data;
- cooperation with other departments and headquarter on business matters.

Administrative Assistant

з 10.2008 по 02.2009 (4 місяці)
Zelmer, Киев (Electronics and Electrotechnology)

- answer telephones and transfer to appropriate staff member;
- create and modify documents using Microsoft Office.
- maintain hard copy and electronic filing system.
- research, price, and purchase office furniture and supplies.
- setup and coordinate meetings and conferences.
- maintain and distribute staff weekly schedules.
- support staff in assigned project based work.

Освіта

National University of Kyiv-Mohyla Academy

Faculty of Environmental sciences , bachelor, Киев
Вища, з 2002 по 2008 (5 років 9 місяців)

Знання і навички

Знання мов

• Англійська — вище середнього
• Польська — просунутий

Додаткова інформація

CURRICULUM VITAE
Oleksandra Voronina

Address: 80, Bakala St., Kotsyubynske, Kyiv region, Ukraine. Tel. [відкрити контакти](див. вище в блоці «контактна інформація»). E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»). Date of birth: 08.01.1982
PROFESSIONAL SUMMARY:
A dynamic professional with practical experience in Customer Service and understanding of the main company’s goals as well as various business management applications, including sales and marketing. Good presentation, negotiation and problem-solving skills. Ability to manage projects independently, determine more important and urgent things among many others and provide proper step-by-step solutions. Efficient working process optimization practice. Open-minded and quickly learning person.
EMPLOYMENT HISTORY:
May 2013 – till now¬– Representative Office of “Avery Dennison” – world`s leading manufacturer of label and packaging materials.
•Customer Service Representative:
- processing orders received from customers, providing necessary documentation;
- goods flow consolidation: efficient scheduling of finished products loading and relocation to the customer’s territory and to the company’s regional subdivisions, etc.
- regular analytical reporting to the Sales Department, supporting sales managers in selling out left-over stock etc.;
- processing and changing system data on production terms; coordination of loading terms with customers; prompt correction of plans with Sales and Logistics Departments.
October 2012 – May 2013 – Representative Office of TP-Link - global provider of networking products
•Sales Assistant:
- processing orders received from customers, providing necessary documentation;
- goods flow consolidation: efficient scheduling of finished products loading and relocation to the customer’s territory and to the company’s regional subdivisions, etc.
- regular analytical reporting to the Sales Department;
- processing and changing system data on production terms; coordination of loading terms with customers;
January 2011 – July 2012 ¬– Representative Office of “BASF SE” – world`s leading chemical company
•Customer Service Officer:
- processing orders received from customers, providing necessary documentation;
- goods flow consolidation: efficient scheduling of finished products loading and relocation to the customer’s territory and to the company’s regional subdivisions, etc.
- regular analytical reporting to the Sales Department, supporting sales managers in selling out an «obsolete» stock etc.;
- processing and changing system data on production terms; coordination of loading terms with customers; prompt correction of plans with Sales and Logistics Departments.
February 2009 – December 2010 – Representative Office of “Monsanto” - US-based multinational agricultural biotechnology corporation.
•Sales assistant:
- sales data supporting and analysis;
- translation of official documents and reports preparation;
- geathering documentary data;
- cooperation with other departments and headquarter on business matters.
October 2008 – February 2009 ¬– Representative Office of “Zelmer” – Poland-based manufacturer of the small domestic appliances
•Administrative assistant
- answer telephones and transfer to appropriate staff member;
- create and modify documents using Microsoft Office.
- maintain hard copy and electronic filing system.
- research, price, and purchase office furniture and supplies.
- setup and coordinate meetings and conferences.
- maintain and distribute staff weekly schedules.
- support staff in assigned project based work.
EDUCATION: September 2001 - July 2008
National University of “Kyiv-Mohyla Academy” (department of natural sciences, occupation - ecology)
TRAININGS: 5-6, October 2010
Time management and delegation
PC SKILLS:SAP, 1C, Word, Excel, Internet Explorer, Outlook Express, Lotus Notes, Power Point
LANGUAGES:Ukrainian, Russian – native, English – upper-intermediate, Polish – upper-intermediate, German – pre-intermediate level
PERSONAL CHARACTERISTICS:benevolent, industrious, accurate; single-minded, a fast student, with good communication and problem-solving skills, quick to find common language with colleagues
HOBBIES: traveling, diving, bikes, newer literature, photography