Юлия

Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/2690294

Досвід роботи

Senior Sales Manager

з 02.2016 по 07.2018 (2 роки 5 місяців)
Travel Company "Natalie Tours", Kiev (tour operator)

1. Work with private clients (b2c) - sale of tours and company services. Development of individual tours in accordance with the requests and requirements of the client, within the company's product, promotion of company services within b2c, adaptation of the bonus program for the company's customers to the needs of the market, as an additional tool for increasing sales
- successful implementation of the sales plan
- increase in sales volumes

2. work with travel agencies, partners of the company (b2b): consulting and support of agencies in working with the company's booking system and the company's product (directions (more than 50 destinations for sale of the company), hotel base, package tours, air, sightseeing and transport services and etc.), assistance in the process of booking, advising on cooperation with the company, on duty on Saturdays, the duties of the curator of agencies

Travel and product manager

з 10.2014 по 02.2016 (1 рік 4 місяці)
Travel company FREETIME, Kiev (tour operator)

1. Product Manager (Italy): development and promotion of a tourist product in the direction of Italy with its subsequent implementation.
- Development and procurement:
work with existing partners (vendors) of the company,
searching and attraction of new partners (vendors) (holding tenders, searching the Internet, discussing and obtaining the most attractive contractual tariffs and terms of cooperation, signing contracts): DMS partners, hotels, transport companies, tour guides

- Promotion: filling the company's website and company profiles in social networks in the supervised direction, Internet mailing, personal contact with potential customers of the company (b2b, b2c)

- Sales and reservation: sales (including selection or assistance with selection and consulting) of the created product through sales channels to both the private end-user (b2c) and travel agencies of Ukraine (agents) (b2b), followed by the reservation of the sold product from all service providers vendors)

During the time of work in this direction, the product line was substantially expanded in the direction and the actual sales in the direction of Italy were increased.

2. Sales manager - work with VIP clients: development and sale of tours at the request of the client, individual routes for customer requests (Australia, New Zealand, Iceland, France, etc. - geography - the whole world).
This position included both the full development of the author's tour on the client's requests and needs from the development of the route to the supervision of clients during the trip, i.e. combined as a function of the product manager, and the sales manager, + sales of tours in the standard / batch version
"authoring programs for a client":

- development of the original tourist product

- procurement: searching and attraction of partners (vendors) needful for the project (holding tenders, searching the Internet, discussing and obtaining the most attractive contractual tariffs and terms of cooperation, signing contracts): selection of partners for organization of its components and their interview if necessary (tour guides): local service providers (DMS partners, hotels directly, transport companies, tour guides)

- full support of the client at all stages: the creation and selection of the trip, the organization of the tour, the procedure of payments, visa support (if necessary), remote accompaniment and supervision of the client during the trip.

Chief of Tourism Department, Manager

з 03.2004 по 10.2014 (10 років 7 місяців)
Horison XX, Kiev (Hotel and restaurant industry)

1. Head of the Tourism Department (September 2004-October 2014):

- organization, control and optimization of the work of the tourist department
- Stimulation of sales, development of motivation programs and training of employees of the department including "from start" (3 managers), providing opportunities for further training
- personal support of key clients of the company for the entire process of registration and implementation of the trip
- Successful work with corporate clients - search for corporate orders, successful participation in tenders, personal control over the implementation of corporate orders (in various years successfully implemented events and projects for such companies as Kyivstar, Nestle, HP, Astelit (life :)))
- constant work for the increasing of company client base, the formation of the advertising budget, promotion of the company's tourist product in key areas (Great Britain, France, Austria, Italy, Thailand, Indonesia (Bali), Maldives, Mauritius, Cuba, Dominican Republic, Mexico) + mass leisure destinations by all available means, including promotion on the Internet and social. networks

2. Manager for Tourism (March 2004-October 2004 - only a tourism manager, since October 2014 and further overlap with the duties of the head)

Tour operator: product and sales manager, work with direct customers (b2c), with agent network (b2c)
- Turkey, Austria, Thailand, France, Italy, Benelux, Switzerland, Indonesia
development and promotion of the product on the entrusted directions
work with service providers (DMS partners, transport companies) from the stage of choosing a partner (procurement: making tenders, searching via internet, participation in exhibitions) and signing contracts before booking and payments
work with consulates
work with airlines

Travel agent: Turkey - mass tourism - rest on the sea of ​​private persons
- a large volume of sales in this area, confirmed, for example, with the Golden Stage in the incentive program for agency managers of TezTour Ltd.

- during my work in the company, the company took a stable position among the tourist companies of Kiev, it was quite recognizable delirium in the middle segment and is widely known among the travel agencies of Ukraine as a niche tour operator with ample opportunities for individual clients "with requests".

Travel manager

з 01.2002 по 02.2004 (2 роки 1 місяць)
Mega Plus (Hotel and restaurant industry)

20 or less employees; Tourism / Travel / Passenger Transport
- Manager:
organization and sale of travel packages; full support of the customer for all the time of the trip, working with airlines, transportation companies, hotels, tour operators Ukrainian, foreign partners, consulates. Tour operator destination: Hungary, Austria, France, Italy, Turkey, Cyprus, Thailand, Sri Lanka. Agency destinations: Egypt, UAE, Czech Republic, Poland, Slovakia.

Освіта

Kiev National University of Culture and Arts (Kiev, Ukraine)

Manager of international tourism, management of organizations, the Department of Tourism, specialist, Kiev
Вища, з 1998 по 2001 (2 роки 5 місяців)

Russian International Academy of Tourism (Moscow, Russia)

Financial Management in Tourism, Department of Tourism Management, 1-2 course, Moscow
Вища, з 1997 по 1998 (1 рік 3 місяці)

Kiev National University of Culture and Arts (Kiev, Ukraine)
End date 2001
Manager of international tourism, management of organizations, the Department of Tourism, specialist

Знання і навички

Знання мов

• Англійська — середній
• Російська — вільно
• Українська — середній

Додаткова інформація

Internship
In different the year, participation in Fam Trips to Turkey (2004, 2009 TezTour), Egypt(2002 PanUkraine), Thailand (2005 PanUkraine), Poland (2004 Intourist Poland); extensive experience of independent travel in the country in many European countries

Personal Qualities
Punctuality, commitment, quick learner, resistance to stress, ability to get along with people, the ability to prioritize; at work I'm work