Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/2956222

Досвід роботи

French and English retentionist

з 05.2019 по 08.2021 (2 роки 3 місяці)
Oinvest(5months convergent), Leo market, credo trade (retention 1.5 month), white rhinox. Bowman corporation( customer support), kiev (Forex and crypto currency)

Like mainly all beginners in this field i was a simple agent at the conversion both french and english . Then after 4 months i moved to the retention where i upsaled clients in both languages. For a year i was at the retention then became team leader of the French retention desk. I know the blockchain how it works, various crypto platforms and wallets to use.

Customer support specialist

з 01.2018 по нині (6 років 5 місяців)
Tekrum and 1xbet gaming site., kiev (Tekrum,Easy-going dating,brokerage firm and 1xbet gaming site.)

I have a 2 years customer support experience working for various companies such as French Companies (Tekrum, Easygoing date, 1xbet) and english companies (customer support in a brokerage firm). Here below are my proficiencies:

-Provide customer assistance and support primarily via phone, email for technical and customer account queries / issues.
-Assist customers in sourcing self-service options on VMware's support website, online pharmacie site and gaming sites.
-Proactively update and Respond timely to customer inquiries, primarily via email and telephone to our expected KPI's. Focus efforts to meet or exceed defined performance criteria.
-Work with other departments (example Sales Support, IT) as required to ensure continued maintenance of accurate customer and contact information.
-Excellent verbal and written communication skills in English.
-Excellent verbal and written communication skills in French.
-Quick learner.
-Ability to be flexible with work schedule, including weekends, nights, and holidays.

Оператор

з 05.2013 по 11.2015 (2 роки 6 місяців)
Воктел Камерун,МТН Камеруна и Palmbeach security manager, Яунде и киев (коммуникации и сети компании)

прием звонков, направляя и удовлетворения клиента

Преподаватель по английский и Француский

з 06.2012 по 03.2016 (3 роки 9 місяців)
Британська Рада,Extra Education,Live English,maxwel institutute, Яунде (Образавание, контент менеджер по француский и английский,Leader in English speaking club)

cool leadership;
planning, preparation and conduct of lessons in the range of classes and age groups;
preparing and setting up tests, exam papers and exercises;
labeling and providing appropriate feedback on oral and written tasks;
development, writing and production of new materials, including audio and visual media;
organizing and participating in social and cultural events such as sporting events, school parties, lunches and excursions;
participation and contribution to trainings;
participation in marketing activities for a language school;
preparing information for inspection visits and other quality assurance exercises;
freelance one-to-one teaching;
The main administration, for example, maintaining student registers and attendance records,
conversation club.

Освіта

Унивеситие Яунде I

Био химия, Яунде
Вища, з 2012 по 2014 (1 рік 9 місяців)