Prudence

PRUDENCE TAFADZWA EKAYAWHE
 Home : 6 lolori street off refinery road, Effurun, Warri, 330102, Delta State, Nigeria
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Gender: Female Date of birth: 10 Apr 1997 Nationality: Zimbabwean

ABOUT ME
I am a highly motivated individual who is always eager to learn and move forward to
achieve good results.
After years of studying businesses and technology in different parts of the world,
world economics & international relations , and working as a customer support
agent for some time, i have become more keen to be part of the greater minds that
will push the world forward into the next level in the world of business and
technology.

LANGUAGE SKILLS
Mother tongue(s): English
Other language(s):
French
LISTENING B2 READING B2 WRITING B2
SPOKEN PRODUCTION A2 SPOKEN INTERACTION A2

Ukrainian
LISTENING A2 READING A2 WRITING A1
SPOKEN PRODUCTION A1 SPOKEN INTERACTION A1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
EDUCATION AND TRAIN‐
ING
[ 31 Aug 2015 – 29 May 2019 ] Bachelor Degree
WEST UKRAINIAN NATIONAL UNIVERSITY https://www.wunu.edu.ua/
Address: LVIVSKA 11, 46000, ternopil, Ukraine |

[ 31 Aug 2019 – 29 Dec 2020 ] Master's Degree
WEST UKRAINIAN NATIONAL UNIVERSITY https://www.wunu.edu.ua/
Address: LVIVSKA 11, 46000, TERNOPIL, Ukraine |

[ 31 Dec 2020 – Current ] Doctorate Degree
WEST UKRAINIAN NATIONAL UNIVERSITY https://www.wunu.edu.ua/
Address: LVIVSKA 11, 46000, TERNOPIL, Ukraine |
 DIGITAL SKILLS
My Digital Skills
Zoom | Google Drive | Microsoft Office | Social Media | MailGun | intercom |
Slack (Virtual Chat Rooms Events) | Zendesk Software | BambooHR | ZoomShift |
Schoox | HubStaff | Knowledge of ERP and CRM systems (Odoo) | Knowledge of
tools and apps like Mailchimp, Slack, Intercom, Bitly, Asana ... | Omnisend |
Customer service software: Zendesk and Octone

ORGANISATIONAL SKILLS
Key Kills and Competencies

1. Communicating effectively with colleagues by giving them clear and concise
information, explanations and directions.
2. Have high levels of oral expression, comprehension and speech clarity.
3. Maintaining an accurate log of daily events.
4. Investigating customer complaints regarding lost or damaged merchandise or
5. Team leader and Team player
6. Efficient and effective
7. Self-motivated
8. Hard-working and passionate
9. Excellent communication skills
10. Monitoring and reporting
11. Excellent training skills
12. Trustworthy and reliable

WORK EXPERIENCE
[ 7 Apr 2021 – Current ] Director of Operations
Apex Study Consultancy
City: Delta State | Country: Nigeria
• Communicating with clients to figure out their needs, issues and providing
solutions
• working with automations, campaigns, forms and troubleshooting them to
ensure our clients' requests are handled.
• Communicating internally with fellow agents and working as a team to ensure
that we produce the best result to keep the company afloat .
• Working in accordance to given KPI's
• Making sure that all student applicants are made properly and any problems
faced are treated

[ 10 Jan 2022 – 30 Dec 2023 ] General Manager
Joe White Farms
City: Delta state | Country: Nigeria
• Providing technical support for issued like Automations, Campaigns, Forms and
general navigation of the official website platform
• Helping clients with order and payment issues
• Ensuring great customer experience
• ensuring customers get the best service while working with the company
• Helping clients navigate E-commerce platforms such as Shopify, WooCommerce
and other API platforms to troubleshoot technical issues with our website
• Working towards given tasks and monthly KPI's
• Working remotely from any part of the world with the ability to travel when
necessary
 • Working on a flexible 24/7 schedule to provide the best customer service to
esteemed clients all over the world
• Working with platforms like Slack, Intercom, ZoomShift, GoogleMeet, Schoox,
BambooHR, Mailgun and other internal software programs to ensure
efficiency on the job

[ 6 Feb 2019 – 7 Oct 2019 ] English teacher
Britanicca International school
City: Vita Poshtova | Country: Ukraine
• Conducting both online and offline English lessons for students from 3rd grade
to 9th grade

[ 1 Jan 2018 – 10 Mar 2022 ] Financial strategist
Signature treats Pbc
City: Harare | Country: Zimbabwe
• Creating business strategies for the organization
• monitoring and correcting cash inflow and outflow patterns
• creating organization's financial documents

[ 4 Mar 2022 – 10 Jun 2023 ] English Teacher
English University Irpin
City: Kyiv | Country: Ukraine
• Conducting English lessons for adults.

[ 8 Apr 2021 – 10 Apr 2022 ] Customer Support Agent
Supportyourapp
City: Kyiv | Country: Ukraine
• handling questions
• providing technical support
• team playing
• ensuring customer satisfaction
• giving out required information about the company’s service and products
•

[ 2 Jan 2024 – Current ] Customer Support Engineer
NAKIVO
City: Nevada | Country: United States
• identifying and contacting key accounts
• communicating with key accounts in regards to their account
• troubleshooting bank account issues and solving queries from clients
• providing all updated and information for clients
• providing technical support to all users
HOBBIES AND INTERESTS
Business-Tech Enthusiast

In my free time , i enjoy increasing my knowledge in the world of business and
technology as someone who is very much involved in business, i am constantly
looking for ways to improve my business with the use of modern technology such.

Also, as someone who is tech-savvy with great experience in email marketing and in
the business world , i am always on the lookout for new technology and ways to
make myself relevant in this market.
Community service

As someone from Africa where here is so much to do to help others in need, i am
very much involved and highly active in small local community groups that provide
shelter, food and basic needs for children in need in my home country Zimbabwe,
Nigeria , Ukraine and I hope to be involved in bigger international organizations in
the near future.