Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/3349842

Досвід роботи

Technical Support Engineer (SIGOS)

з 12.2016 по нині (7 років 5 місяців)
SITRONICS IT, Kyiv (Telecommunications/IT)

Manager of marketing research

з 07.2016 по 12.2016 (5 місяців)
Farlep-Invest (Vega Telecommunications Group), Kyiv (Telecommunications and networking)

- Management, development and improvement of customer experience at the points of customer contact
- Project management of customer satisfaction surveys and level of recommendations
- Development of an action plan to improve satisfaction levels
- Collection and analysis of data about the industry, technology market research including customer satisfaction, competitive analysis, data on the level of brand awareness
- Preparation of an analytical reports for CEO and Management Board.

Quality Expert

з 02.2013 по 07.2016 (3 роки 5 місяців)
Vodafone Ukraine, Kyiv (Telecommunications and networking)

Responsible for:
- Regular benchmarking of network quality;
- Customer satisfaction (Customer Delight Index, Net Promoter Score) & complaints monitoring, finding a correlation between them;
- Testing of additional services, voice services and data services VAS testing by Site Sigos;
- Setting quality goals for Technical/IT/Marketing and Customer Care functions, goal achievement control;
- Analysis of the competitor’s product portfolio;
- Technical issues investigation;
- Project management;
- Preparation of an analytical reports for CEO and Management Board;
- Budget planning and execution control.

Освіта

Lviv Polytechnic National University

Thermal power station, Master of Science in Electric Power Systems Engineering, Lviv
Вища, з 2004 по 2009 (5 років 3 місяці)

Знання і навички

Знання мов

• Англійська — середній
• Українська — вільно

Додаткова інформація

Мои увлечения: легкая атлетика, велоспорт, спуск на байдарках, активные виды отдыха и музыка.