Rachdi

Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/3387851

Досвід роботи

Senior development Manager/ PM assistance

з 12.2017 по 08.2020 (2 роки 8 місяців)
Nazax, Киев (Web/App/software development)

Maintained and organized numerous office files
Provide the leadership, management, and vision
necessary to ensure that the company has the
proper operational controls.
Administrative and reporting procedures, and people
systems in place to effectively grow the organization
and to ensure financial strength and operating
efficiency.
The position accomplishes this through a respectful,
constructive and energetic style, guided by the
objectives of the company.

Regional Managing & Managing Partner (Africa Region)

з 06.2016 по 02.2017 (8 місяців)
Taxfree4u, Kiev (Financial)

Handled the company’s online presence – regularly
updated the company’s website and various social
media accounts.
Processing VAT returns to the client.
I monitored ongoing marketing campaigns.
Prepared presentations for prospective clients.

Head of Sales

з 06.2015 по 06.2016 (1 рік)
Bank4you, Kiev (Financial, IT, Franchise)

Develops products for people who live active on-the-go lifestyles, for students and for people who travel frequently. We’ve thoroughly researched the needs of our clients, to make sure we provide them with products that are useful, convenient, user-friendly, and affordable.
Fast travel and instant communication means that even from the comfort of our own homes, we’re more connected to the world than ever. For those people who are constantly on the go, whether it’s with frequent travel, a student or anyone with a busy lifestyle, it can be difficult to keep track of finances. Bank4YOU provides a range of products that make it easy for people to stay on top of their financial routine, and to travel comfortably and with ease across the European Union, with a minimum of money-related hassle. It’s never been easier or more convenient to travel, and with Bank4YOU pre-paid cards, it’s both easy and convenient to keep track of spending while on the move.

IT Sales Manager

з 01.2015 по 06.2015 (5 місяців)
Linkpartners, Kiev (Software, Developments)

Telemarketing, Product Management , Customer Support, Call Center Management, Virtual Assistance, Data Entry, Data Analysis. Emails Handling are some of my core skills that has helped me to render best of my services to clients based overseas.
I have done B2C Leads Generation. B2B Sales, Team management, Appointment Setting.
I am a business administrative and have excellent command over English (Verbal / Written).
I have rendered best of my services and will always do at the same time making it sure client's requirements are achieved effectively and efficiently.

Customer Support

з 10.2010 по 09.2011 (11 місяців)
SFR, Tunis (Telecommunications and networking)

Customer Care Representative:
Responsible for answering the phone and solving customers issues in relation to their phone plans, Internet and television for SFR, one of the major operators.
- Scheduling in-home services via online interface
- Answer telephone inquiries from customers and stores regarding the status of units and other service issues.
- Perform filing, data management; drafting and editing short office memos
- Reception packages
- Assist with all other office administrative duties

Освіта

National Engineering School of Tunis

Electromechanical systems, Tunis
Незакінчена вища, з 1999 по 2000 (9 місяців)

As the title indicates, an electro-mechanical engineer is involved with both the electrical and the mechanical aspects of an engineering project. This type of engineering professional may develop and manufacture a wide variety of products such as appliances, medical instrumentation, industrial machines and even robotics.
Electro-mechanical engineers often work in manufacturing and production in the following areas:
Design and development
Production, maintenance and repair
Economics evaluation, statistical analysis and quality control

Додаткова освіта та сертифікати

Email Marketing

2017, 6 months

Знання і навички

Знання мов

• Англійська — вільно
• Французька — середній
• Арабська — вільно
• Російська — початковий

Додаткова інформація

Wide experience in call center supervision of major financial institutions, Technically smart with strong experience in telephony system technology. Possess excellent coaching, motivational and leadership skills. Extensive interviewing and hiring experience and maintained a consultative coaching style. Set up performance goals to meet sales target, efficiency levels and quality assurance standards.
Core competencies include:
-Driving the development of high performance and superior customer service.
-Creating and team that supports client programs, service and products effectively.
-Recruiting, developing/training, coaching, motivating, retaining and evaluating qualified staff.
-Ensure service levels are satisfied by leading floor management and workflow distribution.
-Maintaining talk/wrap time, service, data and both customer and client satisfaction levels.