Контактна інформація

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Додаткова інформація

Personal details:

Languages Fluency in written and spoken English,
Russian (native language), Ukranian ( native)

Objective I would like to be a part of a highly professional team, to seek greater challenges and more responsibility. To apply the knowledge attained from my previous work experience and widen it.

Personal profile:
I am a highly motivated personality with strong communication skills, oral and written with lovable outgoing and friendly personality, learning fast and hardworking, responsible, flexible, sociable, easily adapting in international environment.

WORKING EXPERIENCE :

Jule 2015 – July 2016
“Training center of Nikolay Voevodin”
Sales manager, organizer

Responsibilities

Working with the existing customer base.
Cold base telephone calls.
Closing deals, execution of sales plans.
Development of a strategy, finding new ways to attract new customers.

March 2014 – June 2015
“Upclick” (LuLu, Lavasoft, IB software) Company, Ukraine, Kharkov (main office in Montreal, Canada). Technical support department
Analyst reporter

Responsibilities

Create tables, summary tables using Excel program. Calculating and analyzing sales, refunds, CBs, commissions.
Making reports regarding service level, calls, attendance etc.

17 July 2013 – February 2014
“Upclick” (LuLu, Lavasoft, IB software) Company, Ukraine, Kharkov (main office in Montreal, Canada). Technical support department
Customer Support Representative

Responsibilities

Managing large number of customer calls and e-mails per day.
Resolving any inquiry customers might have – billing, technical (installation issue, program activation, general usability).
Providing remote connection to user’s computer if needed, investigating and fixing the issue.
Working partly as report analyst specialist – making reports in Excel tables regarding Sales, Calls, e-mails, Service Level etc.

15 Jan2012 – 30 April 2013
Atlantis the Palm, Dubai, UAE. Retail department
Retail clerk

Responsibilities
Greeting customers who enter the shop. Assisting customers to find the goods and products they are looking for.
Doing stock control and managing items requests.
Being responsible for processing cash and card payments. Balancing cash registers with receipts. Dealing with customers’ refunds.
Responsible dealing with customer complaints. Reporting discrepancies and problems to the supervisor.
Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc.
Receiving and storing the delivery of large amounts of stock. Stocking shelves with merchandise. Keeping the store tidy and clean.

1 July 2011- 31 Dec 2011
Private English teacher

Responsibilities
Creating and giving individual English lessons for all age categories students with different level of language knowledge.

1 Sept 2009 - 30 June 2011
Institute of Mechanical Engineering Problems of A.N. Podgorny.
Scientific and Technical Library department,
1st category engineer-programmer

Responsibilities

Automation of library work, creation and managing the database.
Organizing work to ensure that the aggregate production units, individual professionals and workers - readers library of scientific , economic, and other literature , as well as bibliographical materials on domestic and foreign achievements in science, technology and advanced manufacturing experience.
Developing plans for acquisition of library based on the study of thematic plans book publishers, the profile of aggregate production and its development prospects.
Leading the accounting, acquisition, holding periodic surveys of library fund.
Taking measures to:
- create conditions for the timely satisfaction of literature ;
- improve service to readers ;
- improve the timeliness of information work.
Communicating with other libraries , providing service for readers on interlibrary loan. preparation of lists of newly literature and mailing their aggregate production units.
Conducting scientific information , scientific-methodological and bibliographic work , technical and scientific processing of the library literature, compiling a systematic and alphabetical catalogs.
Participating in the organization of thematic exhibitions on topical issues in science, technology and advanced production experience , the design of billboards, shop windows, stands.

Educational qualifications:

Kharkiv state academy of culture
2004-2009, Kharkiv, Ukraine

Specialist Diploma of Manager of information systems. Speciality “Documentation and information systems skills”.

Training courses:

Warm service, Engaging Service, Responsive service, Service recovery,
Change your attitude, Effective communication, Work place ethics,
Leadership and business training, personal growth trainings.