Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/3675666/

Досвід роботи

Customer support representative

з 01.2020 по 01.2025 (5 років)
Light House Agency, Remote (Public and business services)

Delivered personalized customer service, resolving inquiries with a 95% satisfaction rate.
Designed and optimized CRM workflows to improve ticket resolution time by 20%.
Trained and supervised a team of 10+ customer service representatives.
Coordinated interdepartmental communications to streamline project execution.

Executive assistant

з 01.2018 по 10.2024 (6 років 10 місяців)
Kulanaco, Poltava (Design)

Efficiently managed calendars, appointments, and email correspondence for multiple clients, ensuring seamless scheduling.
Conducted market research and data entry to support business decision-making.
Developed and maintained organized filing systems, reducing administrative errors by 25%.
Created templates and documents to standardize processes and improve workflow efficiency.
Provided technical support to clients, assisting with software setup and troubleshooting.

Dispatcher

з 03.2017 по 03.2024 (7 років)
Smart Freight Company, Odesa (Auto business and auto service)

Keep records, monitoring drivers' daily logs for errors or violations and monitoring their working hours and equipment availability.
Keep tabs on the weather at all drivers' locations to be able to flag potential issues, typically with the aid of numerous computer programs.
Serve as a reliable point of contact to balance drivers' health and safety with customer requirements.

Sales representative

з 09.2016 по 12.2023 (7 років 4 місяці)
Gemini Marketing Company, Remote (Education and science)

Exceeded monthly sales targets by 120% through effective customer engagement and needs analysis.
Cultivated relationships with key clients to drive repeat business and referrals.
Maintained detailed records of customer interactions in CRM software.

Assistant Manager

з 12.2014 по 07.2021 (6 років 8 місяців)
Kievevia Travel Agency, Kyiv (Tourism)

Managed daily administrative operations and improved efficiency through process automation.
Created travel itineraries tailored to client preferences, increasing client retention by 25%.
Acted as a liaison between management and clients, ensuring seamless communication and service delivery.

Освіта

V.N KARAZIN NATIONAL UNIVERSITY

MEDICINE, kharkov
Вища, з 2013 по 2018 (5 років)

Додаткова освіта та сертифікати

SheCodes React

2022,6 months
Сертифікат

SheCodes Responsive

2022, 6months
Сертифікат

SheCodes Plus

2022, 6months
Сертифікат

Знання і навички

• MS Office
• CRM
• SEO
• Virtual Assistant
• Customer Service Representative
• Coding
• HTML
• Figma
• CSS
• Git
• Ведение онлайн-чатов
• React
• JavaScript

Знання мов

• Англійська — просунутий
• Німецька — просунутий

Додаткова інформація

Welcome to my profile! I am a dedicated Executive Assistant (EA) with a deep passion for supporting businesses. I have over six years of experience as a customer service representative, representing various sectors such as Health, IT, Entertainment, and more. I also have proficiency in HTML, CSS, and JavaScript, the core languages of front-end development.

In addition to my customer service background, I provide virtual assistance to CEOs and high-level executives, helping them achieve their goals while upholding the company's core values and ideologies. Some of my key responsibilities include providing creative and detailed customer care services, scheduling appointments, managing calendars, planning business trips, and more.

I aim to deliver the highest quality personalized support to any company and ensure that projects receive the professional attention they deserve. Recently, I enrolled in an IT program that has given me valuable insights into technology, enhancing my knowledge about new IT trends and how to incorporate them into businesses for increased productivity and growth.

I thrive on continuous learning and actively seek opportunities to acquire more knowledge for my career and personal growth.
Thank you for visiting my profile, and I am excited to connect with you soon!

Sincerely,
Tope.