Favour

Customer support representative, 12 000 грн

Розглядає посади: Customer support representative, Консультант чата, Logistician, Account manager, Sales assistant, Sales representative, SEO manager, Product owner, Dispatcher, Team lead

Вид зайнятості: повна

Вік: 27 років

Місто проживання: Вінниця

Готовий працювати: Вінниця, Дистанційно, Київ

Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/3735984/

Досвід роботи

Customer support representative

з 01.2024 по 08.2025 (1 рік 8 місяців)
Chill heating and cooling, Remote (Construction, architecture, interior design)

Handle incoming phone calls, emails, and online chat requests from residential and commercial clients regarding HVAC products, services, and maintenance.
Listen attentively to customer concerns and provide accurate information or escalate to a technician when necessary.
Educate customers about available HVAC and appliance repair services

Customer service representative

з 09.2022 по 12.2023 (1 рік 4 місяці)
Argobrands, United State (Telecommunications and networking)

Advising customers on a wide range of company products and services. Processing orders, taking payments, and issuing refunds. Dealing with complaints, solving customer issues, and compliments in a professional manner via phone and email . Promoting products and services, maintaining their job knowledge, reporting to supervisors, and forwarding unresolved queries to specialists.
Managing large amount of emails and Calls.

Telephone Dispatcher

з 01.2021 по 03.2022 (1 рік 3 місяці)
Repair porter, Remote (Media)

Answer incoming calls promptly and professionally, gathering essential information such as the caller’s name, location, contact number, and nature of the request. Receive and answer emergency and non-emergency calls, accurately identify and understand the caller’s needs, whether it’s an emergency, service request, or routine inquiry, receive and dispatch orders to technicians and oversee the route of field units, and track appointment status.

Sales

з 06.2019 по 08.2020 (1 рік 3 місяці)
Atlasiko, Vinnytsia (IT)

Customer service agent and sales manager. Task: sending emails, making sales calls, and creating quotes for clients. Addressing questions, complaints, and concerns in accordance with the company policy. Working with management and senior staff to meet goals and targets.

Освіта

Pirogov Medical Memorial University

Medicine, Винница
Вища, з 2015 по 2021 (6 років)

Знання і навички

MS Office
CRM
Email
Zendesk
Mozilla Thunderbird

Знання мов

Англійська — просунутий