Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/3862505

Знання мов

Англійська — просунутий

Додаткова інформація

Iryna Olehivna Bondarchuk
Mobile phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)

Objective:

Seeking for a challenging position in a dynamic company with the opportunity of professional career growth.

Professional Experience:

March 2013- December 2016

Logistics and client manager at online service usa.ua (ordering merchandise at online American shops and delivering it to Ukraine)

•Received online orders, bought them in the US e-shops.
•Delivered merchandise to customers (e-stores with no delivery option for Ukraine). Input of tracking information with order description and invoice to the freight forwarder database. Tracked orders on all the way from the US warehouse to Ukraine
•Chat/called online store’s representative, sales manager in order to obtain discounts, promo codes, special offers
•Constant communication with clients via email, phone and website usa.ua
•Consulted customers on existing orders/tracking information/general questions about products/ shipping rates/e-shop’s return policy
•Made group/individual orders
•Expanded the database of safe and reliable online-shops to order goods from
•Dealt with problem orders, cancelled them, provided assistance in returning damaged goods to the USA for a refund
•Wrote inquiries to online American shops on behalf of customers / Opened Ebay disputes/ Amazon claims
•Sent emails with special offers, discounts to clients
•Kept track of customer’s payments/checked e-store order transactions, bank account weekly/monthly statement

May 2010 – January 2013

Action Ukraine Company

Office Manager

•Handled incoming and outgoing calls
•Translated and wrote English letters on the demand of the company’s Head Management
•Organized general correspondence, documents and contracts
•Received, sent E-mails
•Maintained and organized company’s records and files
•Answered customer questions and directed visitors to an appropriate staff member
•Scheduled business trips for the company’s management
•Organized contracts and filled in registry forms

December 2006 - May 2007

“Suputnyk” Travel Agency

•Translated e-mail correspondence (from English to Ukrainian)

September 2004 – April 2011

•Tutored schoolchildren in improving English language skills

Personal Summary:

•Creative, analytical and detail-oriented
•Excellent writing skills
•Interactive ability and target centric
•Good written and communication capability
•Advanced computer user

Educational Background:

September 2003- February 2009

Lviv Polytechnic National University
Bachelor’s and Specialist’s degree in Applied Linguistics

Languages:

English, Russian - fluent
Ukrainian - native

Trainings:

June 2013 Lviv Quality Assurance School

2000-2001 Studied English language at the “International House”

Computer Skills:

Windows, Ms Word, Ms Access, Ms Excel, Ms PowerPoint, Ms Visio, Internet tools, ABYY FineReader, Photoshop

Interests and Activities:

•Camping, swimming, jogging
•Literature, music
•Tourism