Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/3992044/

Досвід роботи

Service Network and Technical Support Group Manager

з 01.2021 по 04.2026 (5 років 4 місяці)
Samsung Electronics Ukraine Company, Київ (Машинобудування)

- Supervising, coordinating, improving and supporting the network of service centers (ASC) across Ukraine and Moldova to ensure the highest level of customer service;
- Improvement of customer service processes and implementation of new service projects and best service practices with support of European Regional Office and Headquarter in collaboration with related Service Groups (Parts Operation Group, Warranty Group , Call Center);
- Service projects management (online training system, service mobile apps, new system functions, MFA): roadmap preparation, control of implementation, timelines, and achievement of goals in accordance with requirements of company;
- Implementation and maintenance of corporate training system, development of training program, creation of specialized trainings for partners in collaboration with TechSupport Engineers group, training pass ratio control;
- Development and providing of Individual motivation system for ASC engineers and Samsung exclusive service centers;
- ASC Arrears management (credit limits, debts, monitoring of payment status/document submission/parts returns) in collaboration with Financial Accounting and Risk Management groups;
- Control of payments for services to company partners;
- Participation in organizing tenders to select a service provider for the company (preparation of technical specifications, conclusion of a contract) in collaboration with Risk Management and Legal Groups;
- Quality issues warning management, repair data and service trends analysis, monitoring and improving Key KPIs;
- Coordination and support of ASCs in working with company`s service systems and mobile applications, with reporting issues, return requests, Q&A etc.

Supervisor FMCG

з 01.2019 по 12.2020 (2 роки)
Philips Ukraine, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

- Control of advertising campaigns and company’s merchandising standards at key outlets of retail chains;;
- Conduct of trainings for employees of retail chains and providing support when launching and introducing new products into the matrix of key customers;
- Monitoring the assortment of products and advertising activity of competitors;

Corporate client-manager

з 12.2017 по 12.2018 (1 рік)
SpaLand International, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

- Development of cooperation with clients in Ukraine (cosmetic clinics, medical centers, beauty salons), invoicing, orders and shipments control;
- Introduction of systematic work with clients, development and implementation of report and order forms;
- Expenses analysis, forecasting and monthly planning of purchases for warehouse;
- Assistance in organizing the work of employees at annual exhibition of the Ukrainian beauty industry (BEAUTY EXPO (Kyiv);
- Organization of couriers work;

Service manager

з 04.2009 по 03.2016 (7 років)
Service center LTD «NK-Centre», Сімферополь (Послуги для населення та бізнесу)

- Cooperation with Ukrainian retail chains (Comfy, Foxtrot, Eldorado, Epicenter) for service maintenance of household and digital appliances;
- Reporting on product repairs for representativeі of the following brands: Gorenje, Olympus, Nikon, Canon, JVC;
- Duties control of service center subsidiaries’ engineers and managers;
- Sales, installation and after-sales service support of air conditioning systems;
- Launch (development of structure, design, content) and maintenance of the company website (www.nkcenter.com.ua);
- Invoicing and control of payment discipline of clients and partners;
- Ordering of the repair parts from official suppliers, working with technical documents.

Освіта

Полтавський державний педагогічний університет

Кримський психолого-педагогічний факультет, Українська мова та література, Сімферополь
Вища, з 2000 по 2005 (5 років)

Додаткова освіта та сертифікати

Немає додаткової освіти та сертифікатів.

Знання і навички

• Опыт ведения переговоров и заключения договоров
• Уміння аналізувати
• Управлінські навички

Знання мов

• Українська — вільно
• Англійська — вище середнього
• Французька — початковий

Рекомендації

• Охрей Володимир

  Охрей Володимир

  Директор Департамента сервіса, Панасонік Україна Лтд, ТОВ

  Контактні дані приховані

• Волошин Сергій

  Волошин Сергій

  Директор Департамента сервіса, BEKO Україна

  Контактні дані приховані

Додаткова інформація

Досвід ведення переговорів, вибудови організаційної структури, роботи в кросфункціональному сереловищі, орієнтація на результат та розвиток, креативність