Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/4134362

Досвід роботи

Старший администратор

з 12.2011 по нині (12 років 5 місяців)
ТОВ "Космополит 2011", Киев (Hotel and restaurant industry)

Освіта

ЧНУ им.Б.Хмельницкого

Гостиничное хозяйство, Черкассы
Вища, з 2005 по 2009 (3 роки 9 місяців)

Додаткова інформація

Personal data:
Date of birth: 18.02.1988
Tel: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)

Education:
Cherkassy National Bohdan Khmelnytsky University
School of economics
Specialization: hotel hospitality
Qualification level: bachelor
2005 – 2009yy.

Work experience:

June 2015 – July 2017 hotel Cosmopolite
Post: FO supervisor
Duties:
-coordinating the work of administrators, concierges and belboys;
-ensure compliance with service standards;
-ensure that employees follow the instructions of the hotel management;
-full liability for entrusted equipment, materials, and values;
-welcoming VIP and regular guests;
-prompt transfer to other departments all necessary information and changes connected with the arrival and departure, as well as the guests wishes;
-сonflict management;
-сontrol of city ledger payments;
-scheduling and timetabling

Dec 2014 – Jun2015 hotel Cosmopolite
Post: reservation manager
Duties:
-handling individual and group reservation requests;
-deposit processing;
-billing and control of their payment;
-scheduling of group arrivals;
-providing necessary information about group arrivals to the front office;
-monitoring the room condition

Dec 2011 – Dec 2014 hotel Cosmopolite
Post: administrator
Duties:
-check-in & check-out procedure;
-cash desk management;
-making encashments;
-organization of timely payment for accommodation and services;
-communicating with guests, solving all their needs;
-quick adoption of the necessary measures to eliminate the various conflict situations;
-work with the office equipment.

May 2010 – august 2011 Sport Hotel Selena (Cherkassy)
[відкрити контакти](див. вище в блоці «контактна інформація»)
Post: administrator


Languages:
English – upper intermediate

Computer skills:
Word, Excel, Internet, Fidelio – advanced user

Personal characteristics:
Responsibility, punctuality, organization skills, ability to work in a team, knowledge of business etiquette

Hobby:
Long tennis, photography, cycling