Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/4241691

Досвід роботи

Customer support representative

з 10.2015 по 12.2017 (2 роки 2 місяці)
SupportYourApp (Telecommunications and networking)

Освіта

O. O. Bogomolets

Kyiv
Середня, з 2011 по 2016 (5 років)

Знання і навички

Додаткова інформація

Curriculum vitae

PERSONAL INFORMATION

QUEEN BASSEY
Akademika Palladina 24, 03142 KIEV (Ukraine)
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)
Skype queenbassey11

Sex Female | Date of birth 5 Feb 1995 | Nationality Nigerian (Nigeria)

JOB APPLIED FOR Customer Support

WORK EXPERIENCE

26 Dec 2016–30 Jun 2017 Customer Support
SupportYourApp, Kiev (Ukraine)
- worked as a support representative for customers mostly via calls
- Did some technical support as well
- Helped customers resolve issues concerning their purchase

1 Nov 2015–1 Oct 2016 Customer Support Representative
Laraun Limited, Kiev (Ukraine)
- handling of incoming calls, outgoing calls, emails and chats from old clients or new clients
- ensure prompt delivery of orders to clients
- handle any issues that clients may have and answer any questions regarding our services

1 Jun 2015–1 Jul 2015 Sales representative
Equity Management, Kiev (Ukraine)
- outgoing calls to perspective client
- convincing clients of our services and why they should invest

15 Jun 2014–15 Jul 2014 Medical assistant
Nigerian National Petroleum Corporation (NNPC), Medical Services Division, Port harcourt (Nigeria)
- assisted doctors in checking of admitted patients
- participated in ward rounds on admitted patients
- participated in 2 surgeries
- worked with the laboratory for 1 day in checking samples of blood

1 Mar 2010–Present Teaching Assistant
Teenagers Support Organization, Port Harcourt (Nigeria)
- helping with control of students in the classroom
- provide aid to the teacher if needed

EDUCATION AND TRAINING
1 Sep 2017–Present Medical Post Graduate Course
P.L. Shupyk National Medical Academy of Postgraduate Education, Kiev (Ukraine)
Majoring in Obstetrics and Gynecology

1 Sep 2011–23 Jun 2016 Medical Degree
O.O. Bogomolets National Medical University, Kiev (Ukraine)

20 Sep 2011–Present Global Leadership
Accelerated School of Christian Ministries International(ASCMI), Global Leadership Faculty, Kiev
(Ukraine)

Basic Course Description
- Effective leadership
- Effective communication

PERSONAL SKILLS
Mother tongue(s) English

Other language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken production
Russian B1 B1 B1 B1 B1
French A2 A2 A1 A1 A1
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user

Communication skills - good communication skills gained through my work as a medical assistant in Nigeria, 2014
- excellent contact skills gained as a member of EMSA and attending the National Assembly in Ukraine
- having worked as a customer support representative for almost a year, I am able to converse with clients from USA, Canada and other English speaking countries

Organisational / managerial skills - good organizational skills gained as the financial secretary for the Nigerian Medical Students Association, Kiev
- leadership (currently responsible for a team of 15 people)

Digital competence SELF-ASSESSMENT
Information
processing Communication creation Content Safety Problem solving
Proficient user Proficient user Independent user Independent user Independent user
Digital competences - Self-assessment grid
- good command of office suite (word processor, spread sheet, presentation software)