Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/4363949/

Знання і навички

• Відповідальність
• Здатність до навчання
• Знання офісних програм
• Знання графічних редакторів
• Застосування штучного інтелекту
• Імпортні операції
• Ведення документації
• Ведення переговорів
• Користувач ПК
• Організація логістики
• Бажання вчитися і розвиватися

Додаткова інформація

Yevheniia Makovetska
Client Relationship & Account Manager
Telegram @Jenny_agronova
PROFILE
Client-focused professional with over a decade of experience managing relationships with international suppliers, partners, and end clients across agro-technology, government services, and light industry sectors. Skilled in contract oversight, cross-border logistics, and multilingual negotiation (Ukrainian, Italian, English). Proven ability to coordinate complex import/export operations, resolve documentation issues under regulatory pressure, and maintain long-term partner trust. Combines strong administrative discipline with an adaptive, tech-forward mindset, including practical use of AI tools for content and process support.
LANGUAGES
•Ukrainian — Native / Fluent • Italian — Intermediate • English — Intermediate
SKILLS
•Client relationship management & negotiation
•Import/export operations and cross-border logistics
•Contract and documentation management
•Supplier and partner coordination
•MS Office / PC proficiency
•Graphic editing tools (Photoshop) and AI content tools
•Fast learner, adaptable, growth-oriented
PROFESSIONAL EXPERIENCE
Import Manager | Agro-Novator, Odesa (Wholesale Trade, Distribution, Import/Export)
March 2025 – Present (1 year 5 months)
•Serve as the primary point of contact for international suppliers and partners, including freight forwarders and customs brokers, ensuring smooth day-to-day communication and issue resolution.
•Monitor supplier compliance with contract terms and coordinate corrective action when discrepancies arise.
•Manage full documentary support for import shipments, including invoices, certificates of origin, and customs declarations.
•Track and ensure timely payments to suppliers and other business partners, maintaining strong, trust-based commercial relationships.
•Liaise directly with suppliers in Italy and Portugal on pricing, order terms, and shipment coordination, often working across language barriers.
Medical Registrar & Coordinator, Seafarer Medical Examinations | Medical Center, Odesa (Healthcare)
April 2018 – November 2024 (6 years 8 months)
•Acted as the main client-facing contact for seafarers, advising and assisting with certification requirements under international maritime convention standards and shipowner requirements.
•Managed client scheduling, documentation accuracy, and service follow-up in a high-volume, service-oriented environment.
•Career break 2021–2024 for childcare.
Administrative Manager & Regional Supervisor, Odesa Region | Italian Embassy Visa Center, Odesa (Government Services)
March 2013 – December 2017 (4 years 10 months)
•Managed client intake and processing of visa applications for submission to the Italian Embassy, ensuring full compliance with embassy documentation standards.
•Provided direct client consultations on visa procedures and travel insurance requirements.
•Processed applications through the Schengen visa information system.
•Oversaw branch office administration: procurement, reporting, document dispatch to headquarters, and seasonal staff sourcing.
Client Manager / Interpreter | Gregory Arber Trading House, Odesa (Light Industry)
January 2011 – September 2011 (9 months)
•Managed client relationships and order fulfillment across partner garment factories.
•Coordinated logistics and negotiated supply terms, discounts, and payment conditions directly with clients.
•Drafted and managed commercial contracts.
•Translated technical documentation and correspondence, and accompanied clients on factory visits (Donetsk, Odesa and Vinnytsia regions) as interpreter.
Food-Service Facility Designer | Komplekt, Odesa (Wholesale Trade, Distribution, Import/Export)
June 2008 – January 2011 (2 years 8 months)
•Conducted on-site client visits and facility measurements to scope project requirements.
•Designed equipment layouts and prepared technical documentation, including utility connection plans, using SolidWorks.
•Prepared commercial proposals and 3D visualizations for client presentations.
EDUCATION
Odesa National Academy of Food Technologies — Institute of Postgraduate Education
Specialist, Manager-Economist | 2008 – 2010
Odesa National Academy of Food Technologies — Faculty of Innovative Food Technologies and Restaurant Service
Specialist, Food Technologist | 2003 – 2008
ADDITIONAL TRAINING & CERTIFICATES
•E-Commerce, Rapidskills (2024)
•Mobile Photography, Diia Osvita (2024)
•SMM Specialist, Diia Osvita (2024)
•AI Content Maker (2026)
•Photography (2020)
•AutoCAD Computer Course (2008)
•Italian Language Courses — Chkalovski Courses (2006) and Dante Alighieri Society (2011)
ADDITIONAL INFORMATION
•Driving license, Category B
•Preferred working hours: 8:30 AM – 4:30 PM