Контактна інформація

Шукач вказав телефон , ел. пошту та Facebook.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/4563154/

Досвід роботи

Monitoring Acting Team Lead

з 11.2025 по нині (4 місяці)
IGaming, Дистанційно (IT)

- Lead and manage the payments monitoring team, ensuring stable traffic flow, correct payment method switching, and timely escalation of incidents.
- Own end-to-end monitoring processes, including SLA compliance, KPI tracking, and continuous performance improvement.
- Analyze monitoring charts, dashboards, and alerts to identify traffic drops, root causes, and improvement opportunities.
- Implement internal monitoring strategies to improve response time, reduce incidents, and prevent revenue loss.
- Collaborate cross-functionally with internal teams and external Payment Providers to ensure operational stability and customer satisfaction.
- Control internal communication and notification processes related to traffic, payment methods, and system changes.
- Drive automation initiatives and process optimization to reduce manual work and improve efficiency.
- Prepare and present regular reports on team performance, KPIs, SLA metrics.

Monitoring Team Supervisor

з 11.2023 по нині (2 роки 4 місяці)
Gambling, Львів (IT)

Monitoring Team Supervisor
- Evaluation and analysis of team performance results.
- Development of strategies to achieve goals.
- Resolution of conflicts and misunderstandings.
- Onboarding and training of new employees.
- Task allocation and responsibility definition.
- Analysis of root causes of negative situations and prevention strategies for the future.
- Implementation of initiatives to improve efficiency and work quality.
- Monitoring of financial transactions.
- Technical support for processing operations.
- Method switching.
- Communication with providers in Ukrainian and English.
- Configuration of payment methods.
- Proficiency in Grafana and Prometheus: creation of graphs, implementation of alerts, analysis of - data from various dashboards.
- Work in Jira: creation of Business Intelligence (BI) tasks and management until closure.
- Proficient in Excel, Word, and Access.

Monitoring specialist

з 11.2021 по 11.2023 (2 роки)
Gambling, Дистанційно (IT)

- Monitoring financial operations.
- Technical support for processing.
- Managed the transition of payment methods.
- Communication with providers in Ukrainian and English.
- Configuration of payment methods.
Working with Grafana, Prometheus: creating graphs, setting up alerts, analyzing data from various dashboards.
- Working in Jira: Request for creating BI and managing them to closure.
- Working with Excel/online Exel,Word, Access.

Customer service specialist

з 04.2020 по 04.2021 (1 рік)
ШвидкоГроші, Львів (Фінанси, банки, страхування)

Issuing, accepting payments, and extending loans. Since December 2020 - branch manager: archiving, sending documents, agreements with contractors, finding advertising spots, document flow control, managing the branch staff schedule, and planning improvements in customer engagement..

Оператор

з 08.2019 по 12.2019 (5 місяців)
FMGroup, Львів (Роздрібна торгівля)

Order processing, customer consultation, creating waybills on the Nova Poshta website, and sending parcels.

Customer service specialist

з 04.2018 по 10.2021 (3 роки 7 місяців)
Київстар, Львів (Телекомунікації, зв'язок)

- Consultations on financial and technical matters
- Selling company services
- Resolving non-standard issues
- Assistance in setting up the "home internet" service
- Reconciliation of financial reports and expenses related to mobile commerce for individuals and organizations
- Communication with other departments

Оператор

з 08.2016 по 07.2017 (1 рік)
Vodafone, Львов (Телекомунікації, зв'язок)

- Consultations on financial and technical matters
- Selling company services
- Resolving non-standard issues
- Reconciliation of financial reports and expenses related to mobile commerce for individuals and organizations
- Communication with other departments

Software distributor

з 10.2013 по 09.2014 (1 рік)
ЧП НТЦ "Спецтехника", Харцызск (Фінанси, банки, страхування)

- Sale of IFin software
- Maintaining a client database
- Searching for new clients
- Providing consultations in case of work-related issues.

Освіта

КУУП

Экономика, Донецк
Середня спеціальна, з 2010 по 2014 (4 роки)

Знання і навички

• SQLite
• Python
• VS Code
• Користувач ПК
• Adobe Photoshop
• Adobe Lightroom
• Пользователь ПК
• Фотография
• Adobe
• Аналітичне мислення
• Стресостійкість
• Доброзичливість
• Неконфліктність

Знання мов

• Українська — вільно
• Англійська — вище середнього

Додаткова інформація

Впевнена в собі, з критичним мисленням, маю грамотну вимову та правопис українською і російською мовами. Завжди намагаюся вирішувати конфліктні ситуації так, щоб обидві сторони залишилися задоволені і в хорошому настрої)
Знання англійської мови на рівні Intermediate.
Додатково вивчаю Python та розробку і навчання AI.