Контактна інформація

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Досвід роботи

General Manager

з 05.2026 по нині (7 місяців)
Waskesiu Resorts (GWC Property (2006) Ltd.) - Saskatchewan, Canada, Other countries (Hotel and restaurant industry)

Privately owned seasonal resort in Prince Albert National Park, Saskatchewan, Canada.
• Run day-to-day operations of a privately owned resort: 36 units across Cedar Village Cottages, The Mackenzie Suites and The Wharf Suites, plus the Wishing Well gift shop.
• Hire, schedule and lead a team of 5–10 staff; adjust staffing between peak and shoulder seasons in a remote national park location.
• Manage reservations in WebRezPro and set room rates across all three properties to grow room and retail sales.
• Improved response time to guest booking inquiries and requests.
• Prepare daily operating reports for ownership: staff hours for payroll, next-day bookings and arrivals, revenue and costs.
• Prepare the two seasonal properties for each spring reopening and close them down in the fall.
• Helped develop the winter season program (proposed a guest sauna and snow bikes) and contributed to ownership planning on property and website updates.

Director Of Operations

з 09.2024 по 04.2026 (1 рік 8 місяців)
PT. Bondar Loyo Management - Bali, Indonesia, Other countries (Hotel and restaurant industry)

Director of Operations for a villa portfolio in Bali: 5 operating properties plus 3 pre-openings.
• Directed operations across 5 operating villa properties, from 5-villa boutique sites to the 60+ villa Melasti property.
• Led 3 additional properties through construction and pre-opening, planning guest and staff flows ahead of launch.
• Owned revenue performance, departmental budgets, purchasing and inventory across the portfolio.
• Implemented PMS/POS systems and workflow automation; built and trained the operating teams.

Pre-Opening Consultant (Operations)

з 02.2022 по 09.2024 (2 роки 8 місяців)
Andaman Riviera Hotel (Radisson Individuals) - Phuket, Thailand, Other countries (Hotel and restaurant industry)

Pre-opening consultant for a Radisson-branded luxury resort in Phuket, Thailand (Radisson Individuals).
• Directed the 12-month pre-opening program through launch and built a 120+ person organization.
• Achieved Radisson brand certification and 4.5+ guest satisfaction scores in the first operating quarter.
• Implemented Opera PMS and Micros POS with full integration, testing and staff training.
• Represented F&B, housekeeping, security and health & safety requirements during construction; coordinated with Radisson's Bangkok and Singapore offices.
• Acted as the link between ownership and Radisson on brand and operating standards.

General Manager of Operations

з 11.2020 по 12.2021 (1 рік 2 місяці)
Kunduchi Wet'n'Wild Waterpark - Dar es Salaam, Tanzania, Other countries (Hotel and restaurant industry)

Large-scale waterpark, Dar es Salaam, Tanzania.
• Led the reopening and turnaround after an extended COVID-19 closure and renovation, with full P&L responsibility.
• Managed 80+ staff across operations, safety, F&B, maintenance and guest services; 100–200 guests on weekdays and up to 1,200+ guests per day at peak.
• Reduced the incident rate by 15% through staff training and new safety procedures.
• Implemented digital ticketing and access control, improving revenue accuracy by 20%.

Co-Founder & Board Advisor

з 11.2019 по нині (7 років)
iZOOR - Smarter Park Management (SaaS), Remote (IT)

SaaS platform for waterparks and attractions (izoor.com). Board advisory role held alongside full-time operating roles.
• Co-founded a SaaS platform covering ticketing, gate validation and access control, F&B and retail POS, inventory, loyalty and real-time reporting, with RFID/QR wristbands and offline operation.
• Platform deployed at RamaYana Water Park, Pattaya; Garden City Waterpark, Phnom Penh (pre-opening consulting, system installation, staff training and launch of operations from ticketing to F&B and stock control); and Spice Garden, Pattaya (Thai cooking and spice attraction, POS).
• Advise the board on product direction and market expansion.

Assistant Operations Manager

з 10.2018 по 10.2020 (2 роки)
Blue Tree Phuket - Phuket, Thailand, Other countries (Hotel and restaurant industry)

Lagoon and entertainment complex, Phuket, Thailand.
• Joined the founding operations team during construction; ran daily operations after launch.
• Introduced cost control and labour optimization measures that improved operating margins.

Ticketing & Guest Services Manager

з 02.2016 по 09.2018 (2 роки 8 місяців)
RamaYana Water Park - Pattaya, Thailand, Other countries (Hotel and restaurant industry)

Theme waterpark, Pattaya, Thailand.
• Joined during construction; helped design ticket offices, changing rooms and guest flow.
• Built the ticketing and guest services team, SOPs and systems before opening; managed daily operations and staff training.

F&B Service Manager

з 04.2013 по 02.2016 (2 роки 11 місяців)
Centara Hotels & Resorts (Splash Jungle Water Park) - Phuket, Thailand, Other countries (Hotel and restaurant industry)

Integrated waterpark and hotel (Splash Jungle Water Park), Phuket, Thailand.
• Managed F&B operations across multiple outlets, including P&L, menu costing, SOPs and staff training.

Demolition, Civil Engineering & Groundworks Supervisor

з 08.2003 по 08.2012 (9 років)
Keltbray (Construction & Engineering) - London, United Kingdom, Other countries (Construction, architecture, interior design)

Construction and civil engineering contractor, London, United Kingdom.
• Supervised construction and civil engineering crews across London for nine years.
• Managed site safety, subcontractor coordination and day-to-day project delivery against schedule.

Освіта

Les Roches Jin Jiang International Hotel Management College

International Hotel Administration (PG Certificate), Other countries
Вища, з 2012 по 2013 (1 рік)

Postgraduate Certificate in International Hotel Administration, Les Roches Jin Jiang, Shanghai, China.

Lviv Polytechnic National University

Radio Engineering & Telecommunications (BSc), Lviv
Вища, з 1999 по 2003 (4 роки)

Bachelor of Science (BSc) in Radio Engineering & Telecommunications. Institute of Telecommunications, Radioelectronics and Electronic Engineering (ITRE), Department of Theoretical Radio Engineering and Radio Measurement.

Додаткова освіта та сертифікати

Немає додаткової освіти та сертифікатів.

Знання і навички

• PnL calculation
• Hotel and restaurant business management
• Operational management
• Team management
• Budgeting
• Pre-opening
• Revenue management
• Staff training
• Hiring
• SOP Development
• Health and safety
• Project management
• Stakeholder management
• Risk management
• Vendor management
• Opera PMS
• Micros POS
• WebRezPro
• Hospitality PMS/POS System
• Theme Park & Waterpark Management Systems
• Manual testing
• Functional testing
• Regression testing
• Writing test cases
• Writing bug reports
• API testing
• Exploratory testing
• Compilation of the test plan
• SQL
• Jira
• Confluence
• Agile/Scrum
• Selenium (basic)
• Google Workspace
• MS Excel
• Change management
• Strategic planning
• Postman
• Recruitment of line staff
• Guest relations

Знання мов

• Англійська — вільно
• Українська — вільно
• Польська — просунутий

Рекомендації

• Martin Côté

  Martin Côté

  Andaman Capital, Co-Founder/Managing Director

  Контактні дані приховані

• Gabriele Noe

  Gabriele Noe

  Director, Marcopolo Trading Phuket (F/B supplier)

  Контактні дані приховані

Додаткова інформація

General Manager / Director of Operations with 13 years in hotels, resorts and waterparks across Canada, Thailand, Indonesia and Tanzania, plus 9 years in construction in London.

Currently General Manager of a privately owned resort in Prince Albert National Park, Saskatchewan, Canada: 36 units across 3 properties plus a gift shop, run hands-on with a small team. Previously directed a 5-property villa portfolio in Bali with 3 pre-openings, led the 12-month pre-opening of a Radisson-branded resort in Phuket (120+ staff), and ran a large waterpark in Tanzania (80+ staff).

Strengths: pre-opening and operational readiness, P&L and cost control, multi-site and seasonal operations, hiring and training teams, PMS/POS implementation (Opera, Micros, WebRezPro) and owner reporting. Co-founder of iZOOR, a SaaS platform for waterpark and attraction operations.

Languages: English (fluent), Ukrainian (native), Polish, Russian.
Open Work Permit holder in Canada; open to relocation, including international positions.