Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/4730899

Досвід роботи

Head of Customer Support

з 10.2019 по 12.2019 (2 місяці)
Media Valent, Київ (Finance, banking, and insurance)

-Lead a team of Customer Support specialists
-Dealing with clients' inquiries via email and telephone.
-Prepare data and information for making regular report data analysis
-Perform data analysis for complex data.
-Resolving service-related issues promptly and professionally.
-Interacting with other departments.

Head of Customer Support

з 07.2018 по 10.2019 (1 рік 3 місяці)
Master call LLC, Київ (Finance, banking, and insurance)

-Lead a team of Customer Support specialists (responsible for 10+ product support specialists).
-Establish KPIs and processes to measure and optimize team performance.
-Strategize by designing, building, automatizing and executing process improvement initiatives to drive operational efficiencies and improve customer experience.
-Establish processes to efficiently onboard new hires and enable ongoing product knowledge through training programs and/or knowledge base documentation.
-Work with Engineering and Product leaders to surface, prioritize, and track customer feedback.
-Coach, mentor, and guide team members in delivering excellent customer support experience.

Customer Support Representative

з 03.2018 по 07.2018 (4 місяці)
Master call LLC, Київ (Finance, banking, and insurance)

-Dealing with clients' inquiries via email and telephone.
-Initial due diligence on clients' accounts.
-Verification and monitoring of documentation.
-Assisting clients with questions.
-Resolving service-related issues promptly and professionally.
-Interacting with other departments.

Requirements manager

з 08.2017 по 03.2018 (7 місяців)
SoftwareFactory, Киев (IT)

-Identifying the current- and future-state business processes in IT;
-Thinking through mobile application’s development structure;
-Planning detailed structure of future mobile application or website in PPT format;
-Working and communicating with clients to ensure their satisfaction while adhering to project estimates and projections;
-Translation between Korean and Ukrainian/Russian/English;
-Korean/English language content creation and copy editing (website content, mobile applications content)

Translator on movie set

з 06.2017 по 07.2017 (1 місяць)
Orange Berry (Seoul), Kyiv (Media)

- Translation between Korean and Ukrainian/Russian/English;
- Administrative work;
- Making schedule for shooting day

Освіта

Taras Shevchenko National University of Kyiv

Korean language, literature and translation, Kyiv
Вища, з 2017 по 2019 (1 рік 8 місяців)

Taras Shevchenko National University of Kyiv

Korean language, literature and translation, Киев
Вища, з 2013 по 2017 (3 роки 9 місяців)

Obtained the Bachelor degree with GPA 4.5

Додаткова освіта та сертифікати

Wonkwang University in Korea

2015 year, 5 month.

Знання мов

• Англійська — просунутий
• Українська — вільно
• Російська — вільно
• Корейська — середній

Додаткова інформація

I am a talented, dedicated, self-motivated worker, eager to get as much knowledge and experience as possible. I have an excellent verbal and written communication skill and exceptional talent in organizing and managing. I am able to work in a fast team environment. Always trying to come up with the best options for the company. Though I may lack some skills I am ready to face problems and solve them. In addition, for my skills, I am an advanced user of Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Photoshop (beginner).