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Досвід роботи

Service Manager / Regional Development Manager

з 07.2001 по 04.2018 (16 років 9 місяців)
Ukrainian Companies, Kyiv (Supply of forklift trucks and other handling equipment from abroad. Providing repair and maintenance service activities. Selling of spare parts.)

- Direct communication with clients, telephone consultations on the choice of warehouse equipment and its operation, work with claims and objections.
- Reception and processing of technical requests. Work in the repair shop as well as visiting of customers together with service engineers teams to making diagnostic and technical problems solving, . Preparation of technical assignments and repair orders, searching and identification of spare parts in catalogs.
- Planning and preparation everything of nessesary for repair and maintenance of customers equipment, identification, selection and ordering of necessary spare parts, aggregates and assemblies, arranging of service teams and control over repair work.
- Sale of spare parts, repair kits, units and assemblies, tires, traction batteries, etc.
- Maintenance of uninterrupted work of service and solving of problems of material and technical supply (tools, lubricants, spare parts, expendable materials).
- Working with foreign and domestic suppliers of spare parts and consumables - such as business correspondence, technical consultations, work with technical documentation, instructions, spare parts catalogs and special programs, formation and placement of purchace orders, control of supplies and interaction with a customs broker.
- Work with contractors: search, analysis of proposals, contract work, setting tasks, placing orders, interacting and performance monitoring .
- Documenting of activities (making contracts, work with program 1C: invoicing, acts of repair performance, entering of new commodity items into the database).

Освіта

Kiev Polytechnical Institute

Electrical Engineering, Power Engineering and Automation, Киев
Вища, з 1987 по 1998 (10 років 9 місяців)

Знання мов

Англійська — вище середнього

Додаткова інформація

My Goal
I’m looking for interesting dynamic and creative job to use my knowledge, experience and skills in the foreign company or in the representative office of foreign company which is offering an official employment, the possibility to improve my experience and gain a new knowledge, and also an opportunity of professional development and career growth.
I hope for a good working conditions in a friendly professional team, as well as an attractive compensation package and a decent salary.

Key Information
• Practical experience in building effective relationships with business partners and customers in an Industrial B2B format for successful sales of equipment, machinery and spare parts. Strong Customer focusing. Presentation skills and ability to demonstrate the properties of the products in front of audience.
• More than 16 years of experience in the sale of spare parts and services of a Service Center for repair and maintenance of special machinery (forklift trucks with internal-combastion engines and electric forklifts, stackers, reach trucks and other handling equipment from well-known manufacturers such as BT, Toyota, Linde, Still, Jungheinrich, Crown, OMG, Hyster, Yale, TCM, Komatsu, Mitsubishi, Nissan, etc.). My duties included direct communication with clients, telephone consultations, work with claims and objections, trips and business visites in Ukraine and abroad, participation in tenders, negotiations, visits to customer sites with service teams for diagnostics and technical problems solving, selection of spare parts and equipment repair.
• An experience in close cooperation with foreign partners (business correspondence and telephone communication), including technical advice, organize deliveries of spare parts and stock equipment from abroad, and monitoring these processes at all stages - prior to shipment of goods to the end customer.
• A skill in using English-language technical documentation (service and mintenance manuals and spare parts catalogs - including those with specialized OEM software) for diagnosing, selecting and searching for replacement spare parts, repair kits, units and assemblies.
• An experience of participation in launching into the market and promotion a high-tech products from the companies such as Crown Equipment Corp., Trelleborg Wheel Systems and EnerSys Corp.
• Practical experience of the company's foundation "from scratch" and business management with the number of employees to 20.
• Knowledge of basic accounting document management, practical experience with primary documentation (invoice, power of attorney etc.) and bank statements, payments, including foreign invoices payments, work with 1C and Client-Bank software .

Useful skills:
• Computer - experienced user
• Driving experience - category B driving license since 1997 (Audi, Fiat Doblo, VW T5)
• Some experience in programming Curtis and ZAPI electric drive controllers

Languages:
Ukrainian and Russian - native
English - intermediate level, spoken and written (9 months of residence and work experience in the UK, technical trainings and presentations from Crown and Trelleborg copmpanies in English, experience with foreign technical documentation, spare parts catalogs and specialized OEM software, business communication with foreign English-speaking partners and suppliers).