Контактна інформація

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Додаткова інформація

RESUME:

Elena Radchenko

Krymskaya 6, apt. 45 Kharkov, UA 55 Empire Street Unit #47, Chicopee MA

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Skype: Elena_60942

CUSTOMER SERVICE PROFESSIONAL/SALES MANAGER/BUSINESSES DEVELOPMENT CONSULTANT.

PROFILE:
More than 10 years of successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and implementing proactive procedures and systems to avoid problems.
Possess solid computer skills.
Excellent working knowledge using Microsoft Excel, Microsoft Word, Microsoft Outlook, Kronos, AS400, Peoplenet and Magic/Platinum Accounting software.
As well as: Wordpress CMS, Upwork, LInkedIN (lead search), Trello, Slack, Zadarma and LinPhone.
A team player who enjoys a fast-paced environment which is challenging and interesting.
Proficient at up-selling products and services.
Excels at handling upset customers by carefully and with utmost respect turning a negative situation into a positive one.

PROFESSIONAL EXPERIENCE:
__________

Employer:

Ayonis 10/2017-06/2018
Sales Manager in a startup IT company for medical development. Was looking for prospects, turning them into leads and communicating with them. Created a lot of docs as well as Google Sheets, so proficient in Google/Chrome. Negotiated with existing and potential customers, helped to train newcomers in English and did some content writing for the website.

Investigating issues with customers’ site and investigating them
Scheduling calls with customers to discuss possible B2B or offering products and troubleshooting
Working with Slack
Content Management
Looked for new leads
Took a three months course with an IT Sales coach.
Worked closely with the developers and customers to make sure that everyone is on the same page.
Worked with Trello and Skype, Upwork, LInkedin, Hubspot, Zadarma.
Google Drive, Excel, Word and email proficient
Creating Demo site on WordPress to showcase product
Creating Documentation to promote services and products
A lot of training and helping content manager, newcomers and the rest of the team with English.
Wrote and conducted cold calls.

Employer:

Usability Dynamics Inc. 03/2016-06/2017

Worked as customer service professional, up-selling, answering technical questions regarding WordPress plug-in issues. Working as a Sales Manager, Project Manager as well as creating Docs. for existing or up-coming products.

Investigating issues with customers’ site and investigating them
Scheduling calls with customers to discuss possible B2B or offering products and troubleshooting
Working with Slack
Investigating problems/troubleshooting on WordPress sites
Installing plug-ins on different demo, test and customer sites
Working with developers on issues and managing tasks for broken sites and in development projects.
Creating issues on GitHub
Working with Harvest
Google Drive, Excel, Word efficient
Creating Demo site on WordPress to showcase product
Creating Documentation to promote services and products
Some experience with working with CSS, HTML (looking for issues

Employer:

W3 Ukraine (08/2012 – 11/2015)
Development Consultant (Sales Manager) Phone Support Representative/customer service representative)

Processing incoming Tickets/Orders and/or other Requests.
Completing a thorough investigation upon assigning to the Order.
Consulting with Mark-up, Java Script and Implementation experts. if need be.
Establishing what the customer needs, and offering him/her with the utmost optimal decision.
Presenting a rough/ final quote to the customer.
Creating Technical Instructions and Summary for the Project Managers
Making inbound as well as outgoing calls:
Answering customers' questions regarding a new/ongoing Project
Going over the Specifications which the customer sent.
Discussing important details of the project.
Answering other miscellaneous questions/ concerns.
Creating various reports and lists with the help of Microsoft Office (Word and Excel mostly).
Using programs such as: Skype. Go to Meeting etc., for communicating with customers and co-workers both.

Achievements:
Knowledge of Basic Java Script, Mark-up and CMS
Proficient in CRM, Grasshopper, Adobe Photoshop ( intermediate)
Experience in dealing with problem customers