Контактна інформація

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Додаткова інформація

Elena Radchenko

Krymskaya 6, apt. 45 Kharkov, UA 55 Empire Street Unit #47, Chicopee MA

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Skype: Elena_60942

IT SALES/BUSINESSES DEVELOPMENT MANAGER WITH STRONG FOCUS ON CLIENT CARE.

PROFILE:
__________

A seasoned (6+ yrs) Business Development Manager of web development such as selling websites, upselling WP plugins along with providing tech support for the previously listed. Great experience working with freelance platforms and social media (LinkedIn).
More than 10 years of successful experience in customer service and support with recognized strengths in account maintenance, IT sales (both inbound & outbound), problem-solving/ brainstorming with teams on the correct processes of web development. Troubleshooting of WordPress websites, providing tech support and implementing proactive procedures.
Possession of solid computer skills.

My goal at this point in life is to find a company where the employees are treated at high level of professionalism. I am upbeat, friendly and could find a topic for conversation even with the most quiet client or co-worker. My passion to psychology allows me to read people and give them what they want, either it is to small talk about cats, weather or life in general or it is a CEO who needs fast facts, quick tactics and does not have the time to chit chat when there is a project that needs to meet a deadline. I give my best and my all to place of employment and expect the same from the employer. My experience in these positions showed me that they are highly stressful environments, however if your team is open to friendships they all work so close together which makes these teams as close as family. That is what I would love to have at work and when going into the office with a smile on my face.

SKILL SET:
__________

Programs worked with:
Various CRM systems like Hubspot as well as custom CRMs provided by previous employers.
Platforms such as Upwork, Freelancer, Codeur, etc.
CMS WordPress & Open Cart.
Skype, Trello, Zadarma, Linphone, Slack, Microsoft Word, Excel and Outlook,Github, Grasshopper.
Kronos, AS400, Peoplenet and Magic/Platinum Accounting software.

Went through intense training for SM/BDM by a sales coach for the previous employer.
Created and worked with Upwork and alike accounts for an IT startup company.
*More detailed information about my work ethics and responsibilities are below in employment history.