Контактна інформація

Шукач вказав телефон, ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/4988941

Додаткова інформація

LinkedIn: http://[відкрити контакти](див. вище в блоці «контактна інформація»)
Residence: Ukraine

My superpower is a combination of tech background with
clear and conscious documentation as well as digital publication design.

I have achieved success in such projects and tasks as building and managing teams,
creating processes and documentation from scratch for high-priority and government
strategic projects, interviewing highly technical experts, creating culture of
communication, carrying forward the idea of aiming at customer satisfaction.

IT Service Delivery (12+ years)
Writing guides, manuals (5+ years)
Management (6+ years)
ITIL (5+ years)
Project Management (4+ years)
Technical Writing (2+ years)
DITA and XML (Beginner)

ACCOMPLISHMENTS
IConduct

• Created documentation, newsletter and release note templates
• Designed and implemented an automated document approval workflow
• Defined documentation strategy
• Created report analytic docs and executive summaries

Bona Dea International Hospital Construction Project

• Increasing Service level to enterprise standards by documenting and implementing policies and
procedures for Service Desk, Asset Management, Change Management, Major Incident Management and
ICT Communications (memos, notifications, white papers, user guides)
• Building and documenting IT Service Catalogue from scratch, identifying Service dependencies,
designing related Policies and documentation
• Establishing and facilitating communication between third party peers. Repairing conflicted working
relationships between IT Integrator teams
• Taking proactive position in DMS implementation plan design and making a presentation for business
and medical team
• Being the first to proactively analyse JCI Standards, preparing a report about compliance, making an
action list with integrators and planning ahead
• Driving documentation strategy in regards to IT Systems

Baku 2015 European Games
• Resolved misunderstandings before going live by doing several requirements re-checks for every room
and documenting everything
• Trained the volunteering graduates about ICT and their responsibilities during the games and
preventively solved an issue with their help by instructing and adding them to the staff workforce

IT Operations and Projects at Nar Mobile

• Advertise culture of sharing user instructions and remote support (saved a lot of time and increased
department efficiency)
• Built a most successful team personally from 0 to 6 team members (got several MVP awards)
• Protecting IT operations budget from cost-cutting to address several key customer hardware issues
(increased customer satisfaction)

Other

• Establishing culture of IT trainings to users
• Successful freelance Technical Writing, web content creation, slogans, campaigns, etc.

CAREER
13 years in IT Service Delivery up to manager rank.
More than two years in writing.
Please check my LinkedIn for more career detail.

1st and 2nd line support

EDUCATION
Azerbaijan State Oil Academy, Information and control in technical systems
(Engineering), BA, 2005

TRAINING
ITIL V3 Foundation for IT Service Management
ITIL V3 OSA (Operation, Support, Analysis)
Udemy “Professional Technical Writing” course
Planning and Organizing (ADA University)
Maximizing Performance Management by DDI

CERTIFICATES
ITIL V3 Foundation for IT Service Management (4576701.1128443)

LANGUAGES

English (Fluent)
Russian (Native)
Azerbaijani (Native)
Turkish (Advanced)