Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5043322

Досвід роботи

Call center agent, dispatcher

з 02.2019 по 09.2020 (1 рік 7 місяців)
Appliance repair company, United States (Appliance repair)

- communication with clients from the US by phone and email;
- communication with technicians and their assistance;
- scheduling appointments for appliance inspection;
- problem solving of existing clients;
- clients billing;
- providing estimates and repair consultation;
- reporting activities;

English foreign teacher

з 11.2017 по 09.2018 (10 місяців)
English private school, China (Education and science)

Responsibilities:
- teaching English Lesson to young children from 3-12years old;
- deveoping teaching plans for the lessons;
- Participating in and organizing the school’s social programs and events including Extra Curricular Activities (ECA) for the Academic Department;
- organizing interaction activities with parents and students;
- Giving demo classes to potential customers to help with student recruiting;
- Doing/participating monthly orientation and on-job training

Customer support manager

з 10.2015 по 05.2017 (1 рік 7 місяців)
Business life agency, Kyiv (Marketing, advertising, and PR)

Responsibilities:
- providing support for existing clients;
- providing customer support via chat and phone;
- providing documentation updates to the knowledge base;
- ensuring customers` satisfaction;
- consulting clients about service, features etc.;
- following communication procedures, guidelines and policies
- documents translation from English to Ukrainian

Освіта

National Mining University

Philology, Дніпро
Вища, з 2012 по 2017 (4 роки 9 місяців)

obtained qualification:
Educational and qualification level of Specialist Program Subject Area Philology; Professional qualification Expert in the fields of Philology, Linguistics and Translation; Translator of technical literature

Знання і навички

Знання мов

• Англійська — просунутий
• Російська — вільно
• Українська — вільно
• Іспанська — середній
• Німецька — середній

Рекомендації

HR Юлія

HR Юлія

Customer support manager, Business life agency

Додаткова інформація

Additional skills:
- Excellent with children;
- Expertise in teaching assistance;
- Proficient in Microsoft Office and with modern classroom technology