Анна

Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5139914

Досвід роботи

Manager (Own business)

з 01.2015 по нині (9 років 4 місяці)
Dance school of social dancing (jazz and swing) "Hot Boogie Club", Киев (Own business)

Duties and Responsibilities:
- organization of regular classes;
- organization of work-shops of local and international teachers;
- organization of different events (dance parties, competitions, festivals) with local and international
teachers and participants;
- weekly report about dance school activity.

Account Manager

з 09.2009 по 01.2015 (5 років 4 місяці)
Group GT-Trans Europe, Ukrainian office, GT-Trans Ukraine LLC (Transportation and Forwarding Services), Киев (transporting-forwarding services)

Duties and Responsibilities:
• Communication with clients for financial issues (payments, debts, invoicing procedure etc.), all
correspondence in English:
- preparing Agreements (translation from/to English);
- issuing invoices to clients for transportation services and additional charges;
- calculation additional charges (cost of demurrages, EX1, convoy);
- working with claims for damages and losses of the cargo;
- control of accounts receivable;
- providing clients with requested transport documentation (e.g. copies of CMR, T1 etc.);
- sending all needed documents to clients by means of FedEx, UPS (by request);
- working with e-banking;
- working in CRM system (entering data, uploading docs etc.).
• Interaction with Transport, Commercial and Finance departments on all client's issues.
• Interaction with the developers of the CRM-system created for the company (drafting requirements,
adjusting the requirements according to the company's requests and the capabilities of the CRMsystem,
checking the functioning of the system, developing the stages of implementing the CRMsystem
in use, etc.).
• Preparing reports of executed work (weekly base).

Business English Tutor

з 04.2008 по 09.2009 (1 рік 5 місяців)
Language school "Cicerone", Киев (language school)

business English tutor for corporate clients

Executive manager of a Customer Service Department

з 02.2004 по 02.2009 (5 років)
State Enterprise "Agency for the identification and registration of animals", Киев (state enterprise)

Duties and Responsibilities:
- working with incoming documentation;
- organization, distribution and control of the managers' work;
- interaction with users of the program of the Register of Identification and Registration of Animals
(consulting, elimination of possible inconsistencies, etc.);
- interaction with the Ministry of Agrarian Policy of Ukraine;
- interaction with the internal departments of the Agency (logistics, legal and technical departments,
accounting, etc.);
- interaction with branches of the Agency in all regional centers of Ukraine;
- preparing reports of executed work.

Office manager (assistant manager)

з 10.2003 по 01.2004 (3 місяці)
Private Enterprise "Trade Digest", Киев (private enterprise)

Duties and Responsibilities:
- receiving and distributing incoming calls, sending original documents, order water and office
supplies;
- working with primary accounting documents.

Освіта

National Pedagogical Dragomanov University

Faculty of Foreign Philology. Master of Philology (English and German), Киев
Вища, з 2003 по 2009 (5 років 5 місяців)

Додаткова освіта та сертифікати

QALight, Software testing

09.2018-12.2018

Beetroot Academy, Project Management

11.2020-03.2021

Знання і навички

Знання мов

• Українська — вільно
• Російська — вільно
• Англійська — просунутий
• Польська — початковий
• Німецька — початковий

Додаткова інформація

- good communication skills;
- stress resistance;
- ability to quick learning;
- responsibility, accuracy, attentiveness;
- leadership (was responsible for a team of 5-6 people);
- strong organizational and problem solving skills;
- ability to deal with great amount of data and information (working with 10-20 projects at the same time in a freight-forwarding company);
- tendency to systematize and rationalize.