Зоя

Контактна інформація

Шукач вказав телефон , ел. пошту, адресу, Instagram та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5151749

Досвід роботи

Content-writer/Translator + Voiceover + Videoediting

з 02.2018 по нині (6 років 2 місяці)
VaniaMania Kids; Amelka Caramelka; Katya and Niki Kids Play (ENG), Remote (Public and business services)

10 years of work within our professional Art Studio of Translation and Voice acting.

Services we provide:

1) audio & video translation/transcribing - complex work with any video material:
- transferring audio/video speech into text format presented in Word/Excel;
- translating the transferred text to other languages + adding timecodes (original text with timecodes per each sentence/paragraph + translated version of the text to other language(s) + amount of symbols per sentence/paragraph for both original & translated versions);

2) announcer services, dubbing/voiceover (male, female; kids);
3) preparing subtitles: adding original text + additional editing (size, color, type etc); translating + adding new subtitles in other language(s);
4) synchronizing audio with video, sound editing, 'lipsing';
5) adding special effects (sound/visual), text slides, images;
6) working with reports and client database (Excel/Asana/Slack/Google Docs);

Languages our Studio takes for the voiceover:
- Russian, Ukrainian, Polish, Bulgarian, Czech
- English, Spanish, French, Italian, Portuguese
- German, Finnish, Swedish, Dutch, Danish
- Arabic, Turkish, Hindi, Bengali, Indonesian, Filipino
- Vietnamese, Thai, Korean, Chinese, Japanese

I personally work with 18 of the languages listed above :)

Below you'll find my portfolio spreadsheet with links to my voiceover demos along with samples of translation & content-writing work:
https://docs.google.com/spreadsheets/d/1WYrZQs8FhRSjTSNV-juNFHTkWJoZMtCQGOHIquEnccc/edit?usp=sharing
Languages: Ukrainian, Russian, English, Spanish, French, Italian, Portuguese, German

Voiceover demos (audio only - 10 languages):
https://soundcloud.com/lady-z-417510340/tracks
Languages: Arabic, Thai, Vietnamese, Hindi, Korean, Indonesian, Ukrainian, Russian, English, Spanish, French, Italian, Portuguese

Customer Support Supervisor, Translator of English, Spanish and Russian

з 09.2017 по 10.2018 (1 рік 1 місяць)
Front Desk Helpers, New Jersey, USA (Recruiting and HR)

Front Desk Helpers [outsourcing]
main office: New Jersey

Working with All Heart Home Care Agency [Front Desk Helper's client]
All Heart Home Care Agency (Medical service)
main office: New York City [Brooklyn]

Shift: 16:00 - 01:00 Odessa time [9AM - 6PM EST (NY timezone)]

Duties and responsibilities:

- Working with inbound/outbound calls, maintaining all the customers' orders upon receiving home health aide, looking for home attendants in accordance with the customers' requirements and demands;

- Saving all the customers' requests in CRM, doing daily follow-up with existing and new customers, entering the customers' information in several databases [based on the type of the request and/or type of the home health service required];

- Maintaining order with all the forms for every client [mostly, Department of Health forms], cooperating with up to 10 insurance companies, helping the customer choose the best insurance and leading the customers through the whole procedure of their registration within this or that insurance company. Initiating conference calls: helping the customers cooperate with the Department of Health, Medicaid/Medicare, insurance companies;

- Additional duty: preparing daily/weekly/monthly reports.
Collecting the following information: the number of inbound calls received + sorting all the calls within every advertising source we got each new customer from [TV, newspapers, internet ads, flyers etc].
Checking the amount of "hot" and "warm" clients, and entering this information in the database for further follow-up.
Calculating the number of customers who refused our agency services: confirming the reason for the refusal, using special techniques and skills to save the customer instead of filing the refusal, working with irritated or dissatisfied customers, resolving issues, and searching for the best solutions in problematic cases.

Customer Support Agent, Translator/Interpreter of English and Spanish languages

з 06.2015 по 10.2017 (2 роки 4 місяці)
eDriving.com | Easy Driving School, LLC dba DriversEd.com| I Drive Safely, Oakland, California, USA; affiliated branch in Odessa (Education and science)

Shifts:
1) 16:00 - 00:00 Odessa time [6AM - 2PM PST (CA timezone)]
2) 00:00 - 8:00 Odessa time [2PM - 10PM PST (CA timezone)]
Sphere: Education/Training


Duties and Responsibilities:

- Maintaining the workflow of the local Odessa office;

- Processing inbound/outbound calls, emails and chats. Providing services for new/existing customers over the phone/in chats/via emails, giving information upon services and company products;

- Advertising and selling certified online driving courses [theory] + registration of new customers for the behind-the-wheel lessons with our driving instructors in the USA [Texas, California, Georgia];

- Working with online courses in 14 states, being good at knowing all the details of every certified course and schemes of the process of applying for the permit/driver's license for each state separately;

- Knowing the laws and requirements [according to the customer's age group] that are to be applied to the procedure of the education and obtaining the driver's license/insurance;

- Providing the clients with the information upon the positions of specialised courses that are to be completed for dismissing a traffic ticket/reducing the fine for a traffic ticket/removing violation points from the driving record and driver's license;

- Cooperation with the courts, transferring the information upon the completed courses to the online court systems [Arizona, California, Michigan, Nevada, Texas];

- Filing the orders and requests from new customers, registration and processing the payments over the phone, opening online accounts in CRM systems, renewing the customers' information on their personalised accounts in the CRM, preparing daily reports based on the notes on the customers' accounts in CRM;

- Basic technical support, opening special technical tickets in Atlassian [JIRA system] for further transferring them to our Technical Department for advanced technical support, doing follow-ups [outbound calls] for further assistance to let customers know their issue was resolved;

- Processing specialised course documents, such as notarized affidavits of customers' identity, entering the course completion information into the online governmental databases to process completion certificates for further uploading them onto the customers' accounts in CRM.

Operator-Translator of English and Spanish languages

з 03.2015 по 06.2015 (3 місяці)
Advertising Agency AD TMA, Odessa, Ukraine (Marketing, advertising, and PR)

Shift: 10:00 - 18:00 Odessa time

Duties and Responsibilities:

- Maintaining the workflow as a Senior Manager, processing the researches in the sphere of the international market dwelling upon the segment of selling call-centers services;

- Searching for call-centers in major cities of Spain and Central/South America [mainly Argentina and Mexico], establishing contacts and communication with potential providers, analyzing our partners' commercial quotations and business proposals including the price lists;

- Translating [Spanish/English - Russian] commercial quotations and providing weekly reports with the analysis results;

- Searching for the foreign advertising places, organizing the negotiations between the foreign key suppliers and our company clients from Ukraine and Russia for them to open marketing campaign abroad, and vice versa - finding potential clients in Spain and Mexico, helping them with establishing business contacts for starting marketing campaign of their products/services on the territory of Ukraine and Russia.

Operator-Translator of foreign languages

з 12.2011 по 08.2012 (8 місяців)
Online outsourcing bureau ISSA Project, London, UK (Finance, banking, and insurance)

Shift: mostly 17:00 - 01:00 Odessa time [USA and UK timezones]

Duties and Responsibilities:

- Processing inbound/outbound calls, coordinating personnel [3-7 people]. Processing job interviews while hiring new employees;

- Searching for companies and finding the required information with further translation, conference and simultaneous interpreting over the phone [Spanish - Russian - English];

- Coordination in the financial systems/CRM, processing financial transactions, intra-/extra-bank payments;

- Working with newcomers, checking new employees' professional background. Organization of testing/interviewing procedures, checking new employees' writing/communication skills [English/Spanish/Russian];

- Organizing the steps for probation periods and trainings, monitoring the results of the employees' activities and their achievements during the trainings and weekly tests. Online coordination of small groups of employees while they are processing online orders and requests.

Teacher/tutor of Spanish language

з 08.2011 по 02.2012 (6 місяців)
Center of Foreign Languages <<Stonehenge>>, Odessa, Ukraine (Education and science)

Duties and Responsibilities:

- Teaching Spanish through the communicative methodics;

- Working with small groups [2-4 people];

- Organization of a Spanish-speaking club, taking the position of the speaking club leader, preparing the topics and materials for discussions during the 2-hour sessions;

- Searching and finding new methods of using phraseological units and maintaining their connection to the main themes of discussions. Building each discussion upon the materials that include realias of the attitudes of native speakers [Spanish language].

Translator/interpreter of English and Spanish languages

з 05.2011 по 09.2011 (4 місяці)
Bureau of translations <<Chernyavskiy>>, Private Enterprise, Moscow, Russia [remote working, home-based position, Odessa] (Publishing house, printing)

Duties and Responsibilities:

- Translation of the media profiles, essays and articles on various internet platforms:
1) internet magazines mainly about woman's life: Women's Health, Fashion Magazines such as www.elle.com, www.womanmagazine.co.uk;
2) preparing the translation of instruction lists for certain medical products;
3) maintaining the translation scheme for certain specific sales projects for several internet spaces [such as Ukrainian Slando/Olx].

- Maintaining cooperation with foreign editions, leading the correspondence and preparing translated reports on a weekly basis.

- Organizing conference interpreting, leading the conference during the meetings between foreign and Russian editors;

- Preparing the required documents and contracts while organizing the process of foreign investments. Basic customer/technical support;


Achievements:
- Immediate positive results based on self-improvement and perfection of the skills of interpreting [English - Russian - Spanish];
- Knowing the details of language applicability while using professional skills and developing the intuition that helps to know when and how we should use specific materials at the best quality that results in full usage of personnel's potential.

Teacher of foreign languages [English, Spanish and French]

з 02.2009 по 09.2011 (2 роки 7 місяців)
Studio of Foreign Languages <<Lingva>>, Odessa, Ukraine (Education and science)

Duties and Responsibilities:

- Teaching foreign languages according to the schemes based on the communicative methodics;

- Developing the skills of communication. Projection of Russian slang onto the structure of the foreign language [mainly English and Spanish];

- Leading the teaching process based on such editions as:
English: Matters, Headway, Cutting Edge, Opportunity, Powerbase, Spoken English;
Spanish: Redes, Aula Amigos, Ven;
French: Taxi, Belleville.

- Individual classes and groups. Building the teaching process on the specific methods of learning pieces of mentality of native speakers, foreign culture, history and traditions, elements of phraseology and linguistics;

- Helping the students learn different accents - British/American English, Spanish of Spain/Latin America.

Operator-Translator of Spanish language

з 03.2007 по 07.2008 (1 рік 4 місяці)
Wildix LLC, Odessa, Ukraine (Telecommunications and networking)

Duties and Responsibilities:

- Written translations of business correspondence, documents and contracts;

- Making outbound calls [Spain, South America] to contact international companies according to the given database, seeking for new corporate clients for establising international cooperation;

- Technical support for new corporate clients. Emailing required information about company products.

Освіта

Instituto Cervantes

Diplomas de Espaňol como Lengua Extranjera, Madrid
Вища, з 2006 по 2012 (6 років)

DELE - Diploma de Espaňol como Lengua Extranjera
[International Exam in Spanish language, held in Odessa, Ukraine]

Powered by Cervantes Institute (Madrid, Spain)

I'm in possession of the following certificates:

- B1 (nivel inicial / elementary level)
exam passed in 2006

- B2 (nivel intermedio / intermediate level)
exam passed in 2007

- C2 (nivel superior / advanced level)
exam passed in 2012

Odessa National University named after I. I. Mechnikov

Faculty of Romano-Germanic Philology, Odessa, Ukraine
Вища, з 2004 по 2008 (4 роки)

Chair of Lexicology and Stylistics of English language and literature
Second language: Spanish
Third language: French

Знання і навички

Знання мов

• Англійська — вільно
• Іспанська — вільно
• Французька — середній
• Італійська — середній
• Португальська — середній
• Українська — вільно
• Російська — вільно

Додаткова інформація

EXPERTISE AND PROFESSIONAL SKILLS

1. Advanced PC user skills:

1.1 standard set:

> MS tools: Word, Excel, PowerPoint;
> OS user: advanced Windows, Linux, Ubuntu, Mac Os X user;
> Additional: Libre Office, Google Workspace (Google Docs, Calendar, Google Drive, Keep notes, Jamboard), DocHub; WPS Office Spreadsheet;


1.2. Specialized programs:

> CRM / Ticket platforms: Asana, JIRA Atlassian, Bolt, Monday.com, Bitrix24, Zendesk, Zoho CRM, Intercom, Freshdesk, Discord;

> Chat soft: Jabber, Slack;
> VoIP soft: Five9, 3CLogic, Voicenter, Yolla, Zadarma, Bitrix24, CloudCall, CloudTalk, Aircall, Zoiper, Squaretalk, Grasshopper;


1.3. CAT-tools & Localization software:

> CAT-tools: Trados Studio, Reverso, ChatGPT, LingoHub, Catnip, TERMIUM, LogiTerm, MultiTerm, Translate Toolkit, Smartcat, Grammarly, Déjà Vu, Transit, Lingoes, Ultralingua [Mac Os];

> Localization: MemoQ, OmegaT, SDL Passolo, Transifex, Weblate, Wordfast;

> Glossary: Abbyy Lingvo, Online Etymology Dictionary, StarDict, Merriam-Webster Online Dictionary, Ectaco, Thesaurus [Dictionary of synonyms], Cambridge, Longman, Macmillan [Dictionaries of Contemporary English];


1.4. SEO expertise:

> SEO Tools: Keyword Density Checker, Keyword Position Checker, Article Density Checker, Paraphrasing Tool, Plagiarism Checker, Grammar Checker, Website Seo Score Checker, AI Writing Tool (Content Generator);

> SEO software: Serpstat, Google Analytics, Ahrefs;


1.5. Additional soft:

> Audio & Video: Ableton Live, iMovie, Final Cut, Wondershare Filmora, Logic Pro, Adobe Premiere

> Other soft: Visual Studio Code, TeamViewer, VPN (Zenmate, HotSpot);



2. Data linguistic skills:

2.1 content-creating, applying infographics, audio/visual design;

2.2 go-beyond-KPI targeting strategy based on competent goal market analysis under semantic and contextual research;

2.3 actualizing multilingual translation and website/platform localization (up to 10 geolocations/countries with English- and Spanish-speaking target audience);

2.4 data report services: expertise in data search, collection, analysis and optimization considering type of the product, reference market and industry it operates in;

2.5 managing various models of marketing and development campaigns within usage of integral communication strategies with personnel;

2.6 consecutive translation online/phone conference, simultaneous working activity with English, Spanish, Russian/Ukrainian languages knowledge.



3. Personality & potential features:

> stress-resistant, tightly organized, balanced
> responsible, self-disciplined, result-oriented
> client-oriented, cooperative, compassionate towards others
> willing to undertake challenging tasks, good at managing escalations
> self-motivated, self-monitored, goal-oriented
> excellent time-management skills
> critical and self-corrective thinking
> attentive listener, natural ability to hear customers’ needs
> outstanding observational, multitasking, and creativity skills ∙