Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5547669/?puid=256622

Досвід роботи

Customer service manager

з 12.2023 по 01.2026 (2 роки 2 місяці)
Rise up logistics, Remote (Transportation and logistics)

Led a 5-person customer service team, driving service quality, accountability, and positive customer outcomes.

Acted as the primary point of contact for customers, resolving issues proactively and ensuring satisfaction throughout the service lifecycle.

Managed insurance claims and service escalations, balancing customer advocacy with operational requirements.

Leveraged CRM and logistics platforms to track customer interactions, service requests, and delivery milestones.

Coordinated closely with drivers and internal teams to ensure timely, seamless interstate trailer deliveries and clear customer communication.

Customer service representative

з 08.2021 по 11.2023 (2 роки 4 місяці)
Pj Truckings, Remote (Transportation and logistics)

Interfaced directly with customers via phone or email, providing timely responses while maintaining excellent relationships with clients.

Utilized strong problem-solving skills to quickly identify root causes of customer complaints and develop appropriate solutions.

Handled escalated calls from customers who had unresolved issues from previous contacts, resolved disputes amicably whenever possible
Followed procedures and scripts using fundamental knowledge to navigate information or CRM systems.

Implemented best practices in order handling processes which led to a reduction in processing time by 15%.

Customer service representative

з 01.2019 по 02.2021 (2 роки 2 місяці)
Time for machine, Remote (Wholesale, distribution, imports, and exports)

Received #1 Customer Service Representative award in the company.
Processed 100+ orders Weekly.
Responded to 20+ emails from customers regarding their orders.
Received 50+ calls from customers regarding their orders.
Kept Records of customer interactions, transactions, comments and
complaints.
Helped develop new customer service rep training program that cut
training time in half from 1 month to 2 weeks.

Освіта

Zaporozhzhia National University

International Business, Zaporizhzhia
Вища, з 2014 по 2018 (4 роки)

Знання і навички

• MS Excel
• MS Word
• MS Office
• MS PowerPoint
• CRM
• Skype
• Google
• Teamwork
• Conducting presentations
• TeamViewer
• Spreadsheet
• Presentation software

Знання мов

Англійська — вільно

Рекомендації

Dr. Bankole Idowu

Dr. Bankole Idowu

CEO, LOVEWORLD UKRAINE