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Customer support engineer

Вид зайнятості: повна, неповна

Місто: Київ

Досвід роботи

Customer Support Manager / Team Lead

з 07.2017 по нині (8 років 7 місяців)

- Lead customer support and technical service team.
- Supported Mobileye ADAS and fleet management systems.
- Managed accounts (Geotab, Ituran, Lytx ), warranty cases (RMA), and vendor relations.
- Conducted customer training, presentations, and maintained knowledge base.
- Reported bugs and coordinated API integrations.

Operator of Secure Operations Center

з 03.2016 по 04.2017 (1 рік 2 місяці)
"Autoconnex", Київ (Автобізнес та автосервіс)

•Monitored satellite anti-theft and GPS tracking systems (24/7 operations).
•Responded to theft and crash alerts, coordinated breakdown and roadside assistance.

Engineer of Technical Support

з 02.2005 по 06.2014 (9 років 5 місяців)
"Romsat"", Київ (Телекомунікації, зв'язок)

* Provided support for DVB-T2, IPTV, satellite/cable equipment.
* Configured/tested professional headends, decoders, IPTV servers.
* Conducted product testing, pre-sales, and technical training.

Освіта

National technical university of Ukraine "Kyiv Polytechnic Institute"

Branch ITS / Bachelor’s Degree in Electronics and Telecommunications Engineering, Київ
Вища, з 1997 по 2003 (6 років)

Technical lyceum of "Kyiv Polytechnic Institute", Railway branch

Engineer economist, Київ
Вища, з 1995 по 1997 (2 роки)

Знання і навички

Customer & Technical Support (B2B
B2C)
Team Leadership & Training
CRM & Service Desk Systems
API Integrations
Automotive Telematics & GPS Security Systems
DVB-T2 / IPTV / Satellite / Cable Networks
Network Equipment Setup & Troubleshooting
Bug Reporting & Vendor Communication

Знання мов

Англійська — вище середнього

Додаткова інформація

Key Skills
•Customer & Technical Support (B2B, B2C)
•Team Leadership & Training
•CRM & Service Desk Systems
•API Integrations
•Automotive Telematics & GPS Security Systems
•DVB-T2 / IPTV / Satellite / Cable Networks
•Network Equipment Setup & Troubleshooting
•Bug Reporting & Vendor Communication
Additional information
•Confident PC user (administration, hardware assembly, maintenance, Wi-Fi setup).
•Driving License: Category B.