Анна

Контактна інформація

Шукач вказав ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5586044

Досвід роботи

Organizer

з 07.2021 по 12.2021 (5 місяців)
Creative Minds Events Organizing, Інші країни (Events)

- I coordinate and organize different events: concerts, weddings, birthdays, and parties;
- Development of a creative concept of the event, selection of the venue;
- Wrote, edited, and published content on all brand’s social media profiles;
- Implemented a paid acquisition strategy on Instagram by collaborating with influencers and growing the audience from 0 -500;
- Managed a team comprised of a copywriter, designer, sales manager, and PR;
- Research trends, creating relevant Reels videos that gather 2-4k views.

Key Achievements:
- Cooperation with international brands: Western Union, Emirates Draw, Radisson Blu, Dermaheal, London Dairy;
- Increasing brand awareness -by 15% by working with the mass media and influencers.

Community Manager

з 09.2020 по 05.2021 (8 місяців)
Blockchain startup, Інші країни (Cryptocurrency)

- Set and implement social media and communication campaigns to align with marketing strategies;
- Provide engaging text, image, and video content for social media accounts;
- Monitor and report on feedback that increases customer trust in the company by 50%;
- Organize and participate in events to build community and boost brand awareness;
- Developed and implement a strategy of educational zoom meetings (pandemic period) and growth attendance 20 - to 500 audiences;
- Growing engagement community in social media by 20%;
- Generated social media presence in Tik Tok and successfully attracted an audience by creating a giveaway.

Key achievements:
- Growth community engagement 50%;
- Through online training, growth community to 500 attendees;
- Reduced customer support requests from week to 1 day.

Content manager

з 09.2019 по 08.2020 (11 місяців)
Soroka Vorona, Одеса (Online store)

- Created social media content for Instagram and Facebook
- Making and editing Photoshop photos of toys and sports equipment;
- Uploading visual content to the website and online platforms such as Prom and Rozetka;
- Creating video content drawing in 2k followers on Instagram;
- Produced and distributed written content, which increased sales by 10%;
- Created content to show the product and increase sales by 20%;
- Developing marketing strategy to grow engagement.

Key Achievements:
- Grew Instagram from 200 to 4k followers;
- Increasing brand awareness by 40%;
- Handling customers requires decreasing the time of delivery.

Website
https://sorokavorona.com.ua/
Instagram [відкрити контакти](див. вище в блоці «контактна інформація»)
Facebook [відкрити контакти](див. вище в блоці «контактна інформація»)

Project Manager

з 08.2017 по 10.2018 (1 рік 2 місяці)
Bitrent, Одесса (Construction, architecture, interior design)

- Owned social media presence across Instagram, Facebook, Reddit, Medium, and Twitter with 3-4 posts per week;
- Developed and implement a social media strategy;
- Created content for mass media to build a reputation in collaboration with a copywriter;
- A managed team of 2 social media associates, increasing followers from 0 to 3k, generating 3-4 images per week;
- Creating a strategy to promote the project through social networks, media, bloggers, and opinion leaders;
- Monitoring, organizing, and attended in International Blockchain conferences.

Key Achievements:
- Increasing brand awareness by 50%;
- Growth engagement by 20%;
- Community 5k all over the world.

Managing Social media:
https://www.reddit.com/r/BitRent/
[відкрити контакти](див. вище в блоці «контактна інформація») https://twitter.com/bit_rent https://medium.com/@bitrent
[відкрити контакти](див. вище в блоці «контактна інформація»)
https://t.me/bitrentio
[відкрити контакти](див. вище в блоці «контактна інформація»)

Head of call center

з 10.2016 по 08.2017 (10 місяців)
Blockchain, Київ (Crypto)

* Copywriter and rewrite news for website and social media
Recruitment to the team: operators, copywriter, translator;
* Organization of work schedule
Hire, train, prepare, and motivate new staff member
* Writing scripts for operators
Analyze call center metrics
Preparing reports and analyzing call center data to improve processes
Monitor random calls to improve quality, minimise errors and track operative performance

Achievement:
Call center worked 24 hours covering all time zone
The call center has reduced the load of chats, especially from other countries

Освіта

University of Economics and Law “KROK”

International Relationship Master Degree of International Information, Киев
Вища, з 2008 по 2014 (5 років 6 місяців)

Додаткова освіта та сертифікати

British Council

2021, 2 month

HTML Basic, GoIt

2022, 3 weeks

Знання і навички

Знання мов

• Англійська — вище середнього
• Українська — вільно
• Російська — вільно

Додаткова інформація

Creative social media mind with +5 years of professional experience in creating content and managing trend-aware social media accounts.
3+ years in the Blockchain sphere. Have a clear understanding of blockchain technology, cryptocurrency, and NFT.

- Successfully grown engaged subscriber bases by an average of 4000 followers;
- Developed communications and customer engagement strategies, including contests and giveaways, to enhance the brand awareness;
- Increasing engagement up to 15%;
- Building social media from 0 to 3-5k followers;
- Building blockchain community from 0 to 2k followers.