Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5621484/

Знання і навички

• Responsibility
• Communicability
• Educability
• Active sales
• Goodwill
• Conflict-free
• Handling objections
• Management of CRM
• Direct sales
• Adaptability
• Honesty
• B2B Sales
• Cold sales
• Discipline

Додаткова інформація

Paul Bulus Danladi
Date of Birth: 4th July 1987
Height: 173cm
Country: Nigerian
Marital Status: Married
Residency: Ukraine Permanent Residency
Cell No: [відкрити контакти](див. вище в блоці «контактна інформація»)
Skype: paulolo11
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)
Address: House no: 7aCimirenka, Room 102
Kiev Ukraine

I am a forward-thinking, analytical individual with extensive experience in logistics dispatch and customer service.
My expertise Includes conflict resolution, relationship building, administrative management, and customer relationship
management.
I am committed to providing exceptional customer service and turning complaints into compliments to ensure customer
retention. I excel at mentoring, developing, and leading high-performing customer service teams.
My track record demonstrates my ability to improve workforce performance through hands-on leadership, clear goal-setting
and consistent follow-up.
I am relentless in my pursuit of building new business, fostering customer loyalty, and cultivating strong relationships with
external business partners.
As a disciplined professional, I hold honesty, diligence, integrity, and commitment as my core personal values.

CORE COMPETENCIES


•Critical Thinking
•Leadership Skills
•Team Management
•Interpersonal Skills
•Customer Satisfaction & Retention

•Data Analysis
•Problem Solving
•Time Management
•Microsoft Office Suite
•Sales & Lead Generation


•Relationship Building
•Active Listening Skills
•Inventory Management
•Customer service




PROFESSIONAL EXPERIENCE

Logistics coordinator/Sales Executive – US Inbound Inc November 2022 – January 2025

•Develop and expand the customer base through proactive outreach, including cold calling, email campaigns, and networking efforts.
•Establish and maintain strong, long-lasting relationships with customers and team members to foster trust and loyalty.
•Create a pipeline of qualified leads through phone outreach and by contacting freight forwarders, shippers, and direct clients across the USA and Canada to promote our services.
•Maintain open communication with drivers regarding customer details, freight requirements, and pick-up/delivery processes.
•Conduct cold calls to increase the book of business, while also developing and managing reports on key performance indicators and metrics.
•Oversee the daily management of new client relationships to ensure smooth operations and customer satisfaction.
•Build and maintain a robust sales pipeline targeting small to mid-market prospects in stable industries.
•Negotiate sales deals with clients to drive revenue for the company.
•Follow up on any client issues to ensure satisfaction and address any concerns promptly.
•Assess and recommend ideal shipping methods, routings, and carriers to meet client specifications and costs for optimal satisfaction.
•Practice active listening to understand client needs and provide the highest level of service.
•Follow up with clients post-delivery to ensure timely and satisfactory service, addressing any necessary changes to ensure customer satisfaction.

DISPATCHER– Rainier Transportation, Inc October 2019 – September 2022

•Negotiate rates and contracts with customers to secure commitments, ensuring revenue growth and customer satisfaction.
•Coordinate the dispatch of appropriate equipment, such as sprinter vans and box trucks, to avoid oversize or overweight shipments.
•Obtain quotes from load boards (e.g. Sylectus) and clients through cold calls.
•Maintain communication with customers regarding delivery details, including pickup and delivery times, and handling special requests.
•Plan delivery routes and make adjustments as needed.
•Document customer complaints and inquiries to uphold a high level of customer satisfaction, maintaining close contact with all customers and following up on any concerns or issues.
•Possess a strong knowledge of equipment, including sprinter vans and box trucks.
•Monitor dispatched orders, delivery routes for truck drivers, route adjustments, and pickup/delivery timelines.
•Ensure truck drivers adhere to transportation regulations and laws.

EDUCATION
•Leadership program stage 2 – Qlab December 2023
•B.Eng. Engines & Power Plants of Aircraft –National Aerospace University ‘Kharkiv Aviation Institute’’June 2015
•Certificate in the Russian Language – Cherkasy State Technological University ‘chiti’July 2011