Контактна інформація

Шукач вказав телефон, ел. пошту, адресу та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5631821/

Знання і навички

• MS Office
• MS Access
• CRM
• Communicability
• Activity
• IP (Internet Protocol)
• Cisco
• Technical support
• Hardware
• Telephony
• Sabre

Додаткова інформація

ASIF ALI
Contact: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-Mail: [відкрити контакти](див. вище в блоці «контактна інформація»)

IT Professional with Sales and Customer Service Experience seeking opportunity in fast growing organization.
Profile Snapshot

•A dynamic and competent professional with 14 years of experience in Project Management, Network & Security Management, IT Infrastructure Management, Service Delivery Management and Process Improvement / ITIL
•Troubleshooting of Hardware & Software Applications, Data Management, Vendor Management and Compliance
•Functioned as a Project Team Lead for Nestle Office Project in 2012
•In-depth Knowledge of IT standards & policies, experience in network designing, layout, administration and optimization
•Demonstrated abilities in mapping client’s requirements, custom designing solutions & troubleshooting for complex information systems management
•Possess excellent leadership, problem solving, planning and people management skills with proven abilities in resolving complex networking, hardware and software related issues

Knowledge Purview

•IT Infrastructure implementation and support both in Software and Hardware segment.
•IP Telephony Support – Active Side.
•Hardware, Software, Servers, User End Peripherals, IP telephony Infrastructure, Communication & Network Access Points, Vamping & Re-vamping
•Specialty in Tier 3 Data Centre Manageability accuracy of 99%.
•Microsoft Office, Microsoft servers, SAP, Globe, Email Clients/Email servers
•E2E Administration & maintenance of networks, Desktops, Laptops, Servers (HP Blade G7and Dell PE2650) etc.
•WAN, LAN,WIFI Remote Access.
•E2E Factory Extension, New offices & factory Infrastructure Vamping & Revamping
•Mobilize, Manage, Align, Monitor, Find-Introduce & induction of quality vendor(s)
•Policy & Procedures, Security, Integrity
•SAP Based Complaints/Queries & resolution with a proven assessment of 97%

Employment Details

Nestle Pakistan Limited, Karachi as Technical Support Executive Aug’98 – Oct01
Nestle Waters, Karachi as System Support Executive Nov’01 – Jul’05
Nestle Pakistan Limited, Karachi as IT - Coordinator – South Zone Aug’05 – Oct’12
Discovery 21 Properties LLC, Dubai as Property Consultant Feb’13– Jun’13
Vasate Real Estate Brokers LLC, Dubai as IT Support Function Aug’13 – Nov’13
Etihad Airways – Abu Dhabi,as Ticketing Reservation / Call Executive Mar’14 – Aug’17
Shaadee.PK E commerce Website – As Branch Manager Apr’18 –Oct’18

Key Result Areas: Shaadee.PK E commerce Website – Karachi.
•Direct all operational aspects including operations, customer service, administration and sales
• Assess local market conditions and identify current and prospective sales opportunities.
• Meet goals and metrics.
• Bring out the best of branch’s personnel by providing training, coaching, development and motivation.
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
• Address customer and employee satisfaction issues promptly.
Key Result Areas: Contact Centre Executive– Abu Dhabi.
•Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance in Sabre Software and Epiphany.
•Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.
• Keep up to date on Etihad Airways products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
•Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
•Support other departmental functions as required (e.g. ticketing & E-Services desk, pre-flight checks, service desk, etc.).