Контактна інформація

Шукач вказав телефон, ел. пошту, адресу та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5925785/

Досвід роботи

Business Manager

з 01.2019 по нині (5 років 8 місяців)
Al Kahaf Enterprises, Karachi (Production)

Working as a committed market supplier, we have commitment, dedication and support of different business professionals and organizations of different fields to ensure best quality services and perfect goods required by our customers.

Branch Manager

з 04.2018 по 10.2018 (6 місяців)
Shadee PK, Karachi (E Commerce)

•Direct all operational aspects including operations, customer service, administration and sales
• Assess local market conditions and identify current and prospective sales opportunities.
• Meet goals and metrics.
• Bring out the best of branch’s personnel by providing training, coaching, development and motivation.
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
• Address customer and employee satisfaction issues promptly.

Contact Center Executive

з 03.2014 по 08.2017 (3 роки 5 місяців)
Etihad Airways, Abu Dhabi (Airline)

•Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance in Sabre Software and Epiphany.
•Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.
• Keep up to date on Etihad Airways products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
•Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
•Support other departmental functions as required (e.g. ticketing & E-Services desk, pre-flight checks, service desk, etc.).

IT Coordinator

з 08.1998 по 10.2012 (14 років 2 місяці)
Nestle, Karachi (Food industry)

•Managing the overall administration of LAN & WAN systems involving design of network layouts according to requirement, configuration and maintenance of application servers and databases
•Installing and maintaining network and data communication hardware & software environment
•Framing information technology strategies to assist with future need and managing the technology resources of the company & establishing a team, imparting orientation & training
•Planning, organizing and controlling daily operations along with implementing, operating and leading technology solutions in a complex environment
•Troubleshooting problems pertaining to Network Administration, Application Conflicts and System Bugs
•Maintaining active directory including security domains, user profiles as well as other resources on the network
•Addressing queries regarding the Information System / Software & extending onsite support to the clients including maintenance of software & Applications
•Heading service delivery functions, to ensure end-to-end ownership of incidents and service requests as well as meeting deadlines and Turn-Around-Time without compromising quality norms and adhering to SLA

Знання і навички

• MS Office
• MS Access
• CRM
• Communicability
• Activity
• IP (Internet Protocol)
• Cisco
• Technical support
• Hardware
• Telephony
• Sabre

Додаткова інформація

ASIF ALI
Contact: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-Mail: [відкрити контакти](див. вище в блоці «контактна інформація»)

IT Professional with Sales and Customer Service Experience seeking opportunity in fast growing organization.
Profile Snapshot

•A dynamic and competent professional with 14 years of experience in Project Management, Network & Security Management, IT Infrastructure Management, Service Delivery Management and Process Improvement / ITIL
•Troubleshooting of Hardware & Software Applications, Data Management, Vendor Management and Compliance
•Functioned as a Project Team Lead for Nestle Office Project in 2012
•In-depth Knowledge of IT standards & policies, experience in network designing, layout, administration and optimization
•Demonstrated abilities in mapping client’s requirements, custom designing solutions & troubleshooting for complex information systems management
•Possess excellent leadership, problem solving, planning and people management skills with proven abilities in resolving complex networking, hardware and software related issues

Knowledge Purview

•IT Infrastructure implementation and support both in Software and Hardware segment.
•IP Telephony Support – Active Side.
•Hardware, Software, Servers, User End Peripherals, IP telephony Infrastructure, Communication & Network Access Points, Vamping & Re-vamping
•Specialty in Tier 3 Data Centre Manageability accuracy of 99%.
•Microsoft Office, Microsoft servers, SAP, Globe, Email Clients/Email servers
•E2E Administration & maintenance of networks, Desktops, Laptops, Servers (HP Blade G7and Dell PE2650) etc.
•WAN, LAN,WIFI Remote Access.
•E2E Factory Extension, New offices & factory Infrastructure Vamping & Revamping
•Mobilize, Manage, Align, Monitor, Find-Introduce & induction of quality vendor(s)
•Policy & Procedures, Security, Integrity
•SAP Based Complaints/Queries & resolution with a proven assessment of 97%

Employment Details

Nestle Pakistan Limited, Karachi as Technical Support Executive Aug’98 – Oct01
Nestle Waters, Karachi as System Support Executive Nov’01 – Jul’05
Nestle Pakistan Limited, Karachi as IT - Coordinator – South Zone Aug’05 – Oct’12
Discovery 21 Properties LLC, Dubai as Property Consultant Feb’13– Jun’13
Vasate Real Estate Brokers LLC, Dubai as IT Support Function Aug’13 – Nov’13
Etihad Airways – Abu Dhabi,as Ticketing Reservation / Call Executive Mar’14 – Aug’17
Shaadee.PK E commerce Website – As Branch Manager Apr’18 –Oct’18

Key Result Areas: Shaadee.PK E commerce Website – Karachi.
•Direct all operational aspects including operations, customer service, administration and sales
• Assess local market conditions and identify current and prospective sales opportunities.
• Meet goals and metrics.
• Bring out the best of branch’s personnel by providing training, coaching, development and motivation.
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
• Address customer and employee satisfaction issues promptly.
Key Result Areas: Contact Centre Executive– Abu Dhabi.
•Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance in Sabre Software and Epiphany.
•Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.
• Keep up to date on Etihad Airways products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
•Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
•Support other departmental functions as required (e.g. ticketing & E-Services desk, pre-flight checks, service desk, etc.).

Key Result Areas: IT Support –Dubai.
•Source property via CRM Software, Web based applications and implementation to the clients Desktop and Laptops.
•Performance improvements via Online Portal including remote session.
•Multiple email addresses manageability
•Property Search enhancements in systems and emailing to potential Investors.
Key Result Areas: IT Coordinator – Back Office Support.
•Managing the overall administration of LAN & WAN systems involving design of network layouts according to requirement, configuration and maintenance of application