Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5796899

Досвід роботи

Customer Success, Customer Support

з 10.2015 по нині (8 років 7 місяців)
Reply, Днепр (IT, SaaS)

- Building Customer Support function from the bottom up in a fast-paced SaaS startup environment;
- Initiating actionable knowledge base for external and internal product users (support.reply.io), further filling and support from UX perspective.

- Investigation on key business requirements, collaboration with the cross-functional Product team in order to evolve effective custom solutions and create a highly competitive and successful Digital product;
- Participation in product discovery phases, market conditions analysis and research;
- Financial inquiries and documentation management.

Marketing and Community Manager

з 03.2012 по 01.2015 (2 роки 10 місяців)
Murka, Днепр (IT, Gaming)

- Managing the company’s presence through different social media channels and networks;
- Analysis and report on communities metrics and insights;
- Content creation;
- Setting and maintaining multi-purpose marketing campaigns;
- Co-operation with Dev and Product teams on evaluating all possible ways of successful realization of any needed marketing strategy.

Освіта

ДУАН

Маркетинг, Днепр
Вища, з 2009 по 2014 (4 роки 4 місяці)

Додаткова освіта та сертифікати

Kozminski University

exchange program, 6 month

Знання мов

• Англійська — вільно
• Польська — середній
• Українська — вільно

Додаткова інформація

I enjoy finding new creative solutions for outdated or difficult issues.
Intent to combine different types of activities in Digital sphere in order to achieve synergies in communication on both the company’s and client’s levels and create products that matter most.


- Customer Relationship Management;
- Social Media Marketing;
- Good analytical skills and
data-driven thinking;
- Capable at managing multiple projects simultaneously, monitoring and reporting on key business metrics and KPIs, preparing project scope and guiding through the entire project lifecycle;
- English: Advanced level;
- Polish: limited speaking proficiency (B2 level certificate).