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Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6142705

Досвід роботи

ACCOUNT MANAGER

з 11.2019 по нині (4 роки 6 місяців)
Reikartz Hotel Group Cherkassy, Черкаси (Hotels&Resourts)

- Book accommodation throughout the hotel chain
- Handle complaints and dealing with unusual situations
- Work with accounting documentation
- Customers support
- Prepare bills

PROJECT MANAGER / FRONT OFFICE MANAGER

з 10.2013 по 11.2019 (6 років 1 місяць)
M1Club Hotel, Одеса (Hotel and restaurant industry)

- Dealt with challenging and experienced stakeholders
- Collected requirements from stakeholders
- Project planning, scoping and analysis - participate in group discussions with the team and stakeholders in scoping the project
- Prepared senior management presentations
- Assisted in activity and resource planning, cost estimation and budgeting, scheduling, monitoring
- Established a general schedule of deliverables
- Coordinated with suppliers and design team for changes and revisions
- Prepared the post-opening follow-up report
- Searched for new design ideas for hotel
- Prepared counting reports for stakeholders
- Prepared documentation for certification
- Prepared documentation for the Front office – job descriptions for
Front office agents, Bell boys, Driver, Concierge; standards for the
FO, all necessary blanks for the FO work, procedures of the
departments cooperation. As well as Hotel structure, list of
members of staff
- Participated in the recruitment of new team members
- Managed conflicts within the team
- Provided inspirational leadership by communicating proactively with team members
- Performed duties of the Front office manager

FRONT OFFICE MANAGER

з 09.2013 по 03.2014 (6 місяців)
Hotel “Lermontovskiy”, Одеса (Hotel and restaurant industry)

- Responsible for all front office functions and staff. Areas of
responsibility include Bell Staff, Front Desk
- Trained, cross-trained, and retrained front office personnel
- Co-ordinated installation of the PMS. Previously the hotel did not
have any PMS
- Participated in the selection of front office personnel
- Evaluated the job performance if each front office employee
- Maintained working relationships and communicates with all
departments
- Resolved guest problems quickly, efficiently, and courteously
- Worked within the allocated budget for the front office
- Checked cashiers in and out and verified banks and deposits at the
end of each shift
- Conducted regularly scheduled meetings of front office personnel
- Upholded the hotel's commitment to hospitality
- Prepared performance reports related to the front office
- Maximized room revenue and occupancy by reviewing status daily
- Analyzed rate variance, monitored credit report and maintained
close observation of daily house count
- Monitored selling status of house daily
- Operated all aspects of Front Office computer system, including
software maintenance, report generation and analysis, and simple
configuration changes
- Prepared revenue and occupancy forecasting

FRONT OFFICE AGENT

з 05.2012 по 03.2013 (10 місяців)
Hotel Bristol 5*, Одеса (Hotel and restaurant industry)

- Delivered excellent customer service, at all times
- Deal with all enquiries in a professional and courteous manner, in
person, on the telephone or via e-mail
- Administer all reservations, cancellations and no-shows, in line with
company policy
- Keep up to date with current promotions and hotel pricing, to
provide information to guests, on request, while maximizing room
sales opportunities
- Fulfil all reasonable requests from guests to ensure their comfort,
satisfaction and safety
- Conduct regular security checks throughout the day and report any
security issues to line manager
- Maintained personal knowledge by completing in-house training and
workbooks
- Always adhered to all company policies, procedures, and licensing
laws
- Been involved and contribute at team meetings

BUFFET STEWARDESS / JUNIOR WAITRESS

з 09.2010 по 01.2012 (1 рік 4 місяці)
Princess cruises, Worldwide (Cruising)

- Provided assistance and support to the assigned waiter in
anticipating and fulfilling the passenger’s requests
- Responsible for serving non-alcoholic beverages, ordering, pick-up
and delivery of food and beverage items to the workstation and
tables and transporting back to the galley the soiled dishes,
glassware and silverware
- Assisted the assigned waiter, waiter in setting up tables, linen,
glassware, silverware, and china as well as presented food and
beverage menus to passengers
- Responsible for achieving and exceeding revenue levels set by the
cruise line through suggesting various courses and wines to
passengers and applying up-selling and suggestive selling
techniques
- Participated in the rotational schedule working in the dining room
and in other food and beverage outlets throughout the cruise ship
- Ensured that the assigned workstation is clean and sanitized
according to the cruise line standards and USPH rules
- Actively participated in dining room entertainment according to
established practices of the cruise line and alterations based on the
specific itinerary - Pirates’ Nights, Caribbean nights, Italian nights
etc.

Освіта

Cherkassy National University of B.Khmelnitskiy

ENGLISH PHILOLOGY AND LITERATURE, Черкаси
Вища, з 2003 по 2008 (4 роки 8 місяців)

Додаткова освіта та сертифікати

Geek Hub, Project Management

2019-2020, 6 months

Знання і навички

Знання мов

Англійська — просунутий