Hanna

Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6332491

Досвід роботи

Content manager

з 07.2020 по 06.2023 (2 роки 11 місяців)
M2E, Dnipro (IT)

- Developed user guides, knowledge-base tutorials, and blog posts on e-commerce topics for both B2B and B2C customers. Platforms utilized: Confluence Cloud, Notion, and WordPress.

- Crafted internal documentation for company employees, including developers, testers, and customer support agents. Created process documents, team documents, and technical guides to ensure seamless collaboration and efficient workflows.

- Spearheaded UX writing for SaaS e-commerce applications and Magento extension, optimizing user experiences and enhancing product usability.

- Authored compelling and engaging texts for websites, leveraging persuasive language and SEO best practices to drive traffic and conversion rates.

- Produced captivating promo/demo videos and video tutorials using Camtasia and Elai.

- Led social media content creation across multiple platforms, including Facebook, LinkedIn, Twitter, YouTube and Instagram. Generated posts, stories, reels, and shorts to deliver news and updates to the target audience, enhancing brand presence and driving audience engagement.

- Orchestrated effective communication with B2B and B2C customers through the creation and delivery of newsletters and transactional emails using Mailchimp and the internal company messenger.

- Designed visually appealing banners and images using Figma and Canva, effectively capturing the brand's essence and ensuring consistency across marketing materials.

Help Desk Coordinator

з 10.2019 по 07.2020 (9 місяців)
Luxoft, Dnipro (IT)

- The first line of technical support for users within the company: receiving and processing requests from employees from different locations ( Poland, Germany, USA, Romania, Mexico, Ukraine);

- Receiving phone calls and processing letters, advising employees on emerging issues, coordinating and monitoring the progress of requests in the Service Desk system;

- Interaction with Service Desk engineers, escalating problems to a higher level of technical support;

- Establishment of interaction between users and support and development engineers;

- Gathering feedback (users' assessment of a support employees, conducting surveys).

Customer Support Specialist

з 10.2018 по 09.2019 (11 місяців)
ZONE3000, Dnipro (IT)

- Providing technical support to customers around the world online (live-chat);

- Help in the selection, installation and configuration of products and services of the company, solving problems and questions of customers;

- Customer focus, usage of communication skills, active listening skills;

- Using support desk software and remote support tools.

English Language Teacher

з 03.2016 по 09.2018 (2 роки 6 місяців)
Sherwood, Dnipro (Education and science)

- Preparation and conducting of individual, corporate and group classes (from 2 to 6 students) for adults;

- Preparing students for entrance and international exams (IELTS, FCE, CAE);

- Assistance in compiling a CV and preparing for an interview for a job abroad;

- Participation in methodological work, conducting small-talks and tests to define the level of language proficiency;

- Extracurricular activities: Grammar club, Speaking club, Movie club;

- The formation of a positive relationship between teacher and student, the ability to find a personal approach, interest and motivate students to achieve results.

Освіта

Oles Honchar Dnipro National University

Faculty of Ukrainian and Foreign Philology and Study of Art, Dnipro
Вища, з 2014 по 2018 (4 роки)

- Developed a deep understanding of linguistic and literary theories, exploring the richness of English language and its cultural significance in the context of art and communication.

- Engaged in rigorous academic research, honing critical thinking and analytical skills while conducting in-depth studies of literary works, linguistic structures, and artistic masterpieces.

-Actively participated in group discussions, seminars, and workshops, fostering effective communication and collaboration with peers and faculty members.

- Cultivated a passion for the beauty of language and literature, inspiring a lifelong appreciation for the power of expression and the role of culture in shaping societies.

Знання і навички

Знання мов

• Англійська — просунутий
• Українська — вільно

Додаткова інформація

I am an ambitious and adaptable professional with a strong track record of achieving goals and fostering collaborative environments. A quick learner with a passion for continuous growth, I thrive in dynamic and challenging settings, seeking opportunities to enhance my skills and contribute to the success of the team.