Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6404439/

Досвід роботи

Customer Support Specialist of I department

з 06.2020 по нині (6 років 2 місяці)
WebHelp Київ, Киев (Air transportation)

1. Supporting passengers via phone/chat
2. Working with tickets on CSP platform
3.Booking/adjusting/cancelling tickets
4.Providing excellent customer service
5. Following KPI performance indicators
6.Ability react fast in stressful situations.

Customer Support Agent

з 01.2020 по 05.2020 (5 місяців)
Runway BPO, Киев (Air transportation)

1. Supporting passengers via phone/chat
2. Working with tickets on CSP platform
3.Booking/adjusting/cancelling tickets
4.Providing excellent customer service
5. Following KPI performance indicators
6.Ability react fast in stressful situations.

Customer Support Agent

з 07.2018 по 12.2019 (1 рік 6 місяців)
Runway BPO, Львов (Air transportation)

1. Supporting passengers via phone/chat
2. Working with tickets on CSP platform
3.Booking/adjusting/cancelling tickets
4.Providing excellent customer service
5. Following KPI performance indicators
6.Ability react fast in stressful situations.

Waitress/Barkeeper

з 01.2018 по 01.2018 (менш ніж місяць)
DO&CO Austria, Bad Miteldorf (Austria) (Hospitality Service in VIP Area)

1. Welcoming and accompanying customers to their tables
2. Presenting menu and providing detailed information as requested.
3. Preparing tables for customers by installing tablecloths, cutlery and glassware.
4. Providing order details to kitchen staff
5. Professional food and beverage service.
6. Professional wine service.
7. Communicating with clients in foreign languages

Waitress/ Team Lead

з 06.2016 по 07.2016 (2 місяці)
DO&CO Austria, Paris (Hospitality service on UEFA EURO 2016)

1. Welcoming and accompanying customers to their tables
2. Presenting menus and providing detailed information as requested.
3. Preparing tables for customers by installing tablecloths, cutlery and glassware
4. Providing order details to kitchen staff
5. Professional food and beverage service
6. Table cleaning
7.Professional wine service
8. Providing service to customers in foreign languages
9. Working at bar
10. Providing trainings for volunteers (beginners in hospitality service)
11. Controlling and organizing

Waitress

з 01.2016 по 01.2016 (менш ніж місяць)
DO&CO, Bad Miteldorf (Catering)

1. Welcoming and accompanying customers to their tables
2. Presenting menus and providing detailed information as needed
3. Preparing tables for customers by installing tablecloths, cutlery and glassware
4. Providing order details to kitchen staff
5. Professional food and beverage service
6. Professional wine service

Видеограф

з 06.2014 по нині (12 років 2 місяці)
Freelancer, Киев (Съемка и монтаж)

Освіта

Tourismusschulen Bad Gleichenberg

Tourism and Leisure Industry, Bad Gleichenberg in Austria
Середня спеціальна, з 2015 по 2018 (3 роки)

* Digital marketing with a focus on tourism
* Company foundation, company management
* Start-ups & innovative business models
* Innovation management
* Management Training & Leadership
Hospitality and Tourism Management
* Digital trends in tourism
* Sustainability & Green Tourism

Додаткова освіта та сертифікати

Concierge and receptionist course

2 years (2016-2018) in Austria. Honors degree

Adobe Premiere Pro Editing Course

2019, 3 months

Знання і навички

• Adobe Premiere Pro
• MS Office
• Windows
• Adobe
• Відеомонтаж
• Google Ads
• SMM
• Маркетинг
• Гра на гітарі
• Готування
• Спорт та правильне харчування
• CSP skill
• Typewriting
• Adobe Premiere Pro editing
• Video mounting
• After Effects editing

Знання мов

• Англійська — просунутий
• Українська — вільно
• Німецька — початковий
• Іспанська — початковий

Додаткова інформація

https://youtu.be/d1jkPXPRZ8c