Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6654862/

Досвід роботи

Customer support representative

з 11.2023 по 01.2025 (1 рік 3 місяці)
Teleperformance Lisbon, Remote (IT)

-Managed an average of phone calls, 20+ emails, and 15+ live chat messages per day, ensuring timely and effective customer support.
-Collaborated with 6+ departments (Sales, Dealer Support, Applications Engineering, Marketing, Service, and Repair) to resolve complex cases, leading to a 30% faster resolution rate for escalated issues.
-Resolved 90%+ of technical support issues on the first interaction, reducing follow-up inquiries.

Customer support

з 10.2021 по 02.2022 (5 місяців)
lifecell, Kyiv (Telecommunications and networking)

-Provided primary customer support to internal and external customers
-Maintained customer satisfaction with forward thinking strategies focussed on addressing customer needs and resolving concerns.
-Answered product and service questions, suggesting other offerings to attract potential customers.
-Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
-Offered advice and assistance to customers, paying attention to special needs.

English teacher

з 09.2018 по 05.2020 (1 рік 9 місяців)
SpeakUp School, Kyiv (Education and science)

-Developed a setting where students felt comfortable asking questions and expressing themselves, as well as by building their confidence and reassuring them of their potential.
-Provided lessons best suited to my students' individual needs.

Customer support representative

з 04.2018 по 08.2018 (5 місяців)
Getsix, Kyiv (IT)

-Kept records of customer interactions, process customer accounts and file documents.
-Followed up with customer complaints and communication procedures, guidelines and policies.
-Handled customer complaints, provide appropriate solutions and give alternatives to client to make things easy for them.
- Followed up with customer complaints and communication procedures, guidelines and policies.

Освіта

Kyiv Medical University of UAFM

General Medicine, Kyiv
Вища, з 2017 по 2024 (7 років)

Знання і навички

• Zoom
• Spreadsheet
• Fluency in written and spoken English
• Management of CRM
• Ability to work in multitasking mode
• Communicability
• Documentation management
• Adaptability
• Team management
• Organizedness

Знання мов

Англійська — вільно

Додаткова інформація

I am a detailed oriented, outgoing, and results-driven communicator who thrives on building relationships.