Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6726948/

Досвід роботи

Sales Representative

з 08.2022 по 12.2022 (5 місяців)
Musk Construction, Remote (Construction, architecture, interior design)

• Effectively communicated customer's needs to engineering team, resulting in 98% of projects meeting
customers’ requirements.
• Maintained records in the CRM and properly completed the customer profile in accordance with this
instruction.
• Ensure that commercial or residential proposals are prepared on time and in accordance with the
specifications.
• Give feedback on events, innovations, and recommendations for improving the company's image.
• Facilitated 150+ phone & video consultations, consistently providing detailed information on pricing,
services, and available procedures to maximize customer satisfaction.

Support specialist

з 10.2021 по 12.2021 (3 місяці)
Vinted, Remote (Retail)

• Provide customer support for the website's users.
• Provided alternative solutions to disgruntled customers within an average response time of 11 minutes,
leading to an improved client retention rate.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Keep records of customer interactions, transactions, comments, and complaints

Support specialist

з 08.2021 по нині (4 роки 6 місяців)
Clicktrip, Kyiv (Tourism)

• Processed over 20,000 reservation requests seamlessly through both mail and central reservation systems, significantly contributing to heightened customer satisfaction.
• Implemented an automated email system confirming orders for more than 16,000 customers, elevating overall customer experience.
• Ensured precise communication of reservation details to front desk staff, reducing waiting times and improving efficiency.
• Managed personalized itineraries for over 1,000 clients annually, guaranteeing tailored experiences that exceeded expectations.

Освіта

Uzhhorod National University

Medicine and Surgery, Uzhhorod
Вища, з 2020 по 2023 (3 роки)

Bowen univerisity

Anatomy, osun
Вища, з 2015 по 2018 (3 роки)

BSc (Hons) Second class (Upper Division) Anatomy.

Bowen univerisity

Bachelors degree in Human Anatomy, iwo
Вища, з 2014 по 2018 (4 роки)

Second Class Upper division honour

Знання і навички

• MS Excel
• MS Word
• MS PowerPoint
• Adobe Photoshop
• Adobe

Знання мов

Англійська — просунутий

Рекомендації

Alireza Farokhiyan

Alireza Farokhiyan

Director of Operations, Clicktrip

Додаткова інформація

a)Excellent written and verbal communication skills with a reasoning ability to explain and pitch ideas.
b)Ability to perform multiple tasks concurrently while meeting quality objectives.
c)Detail orientated and can learn quickly
d)Team player with the confidence to take the lead and guide other employees when necessary.
e)Performs self-check of work and coordinates independent quality control.