Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6870069/

Досвід роботи

COO

з 10.2022 по нині (4 роки)
4bill, Київ (IT)

- Direct end-to-end operations across 5 core departments (HR & Recruiting, Anti-fraud, Operations, Account Management, and Customer/Tech Support), leading a cross-functional team of 84 professionals.
- Manage multi-million operational budgets, consistently delivering projects on time and within target allocations through rigorous deviation analysis, cost control, and corrective planning.
- Spearheaded the integration of AI automation tools (Claude, OpenAI, Make, Sembly, Perplexity), enabling the support team to handle 8x larger payment traffic in a specific geo and reducing future per-employee hiring costs down to $50.
- Designed and implemented transparent motivation systems and KPI matrices, improving overall departmental performance and accountability.
- Optimized business processes and developed comprehensive regulatory documentation, ensuring 100% compliance and streamlining partner relationship management.

COO

з 03.2021 по 10.2022 (1 рік 8 місяців)
Desirum, Харків (IT)

- Directed cross-functional production teams, including interior and exterior designers, 3D furniture modelers, architects, Revit draftspeople, and VR tour creators for commercial real estate projects.
- Managed an in-house software development team building B2B websites for commercial real estate sales and leasing, powered by the company's proprietary visualization content.
- Increased department revenue by 74% and net profit by 46% through workload optimization and strategic resource allocation.
- Scaled the engineering and production team from 43 to 78 specialists while maintaining high billable utilization rates.
- Reduced employee turnover via structured performance reviews, mentorship programs, and targeted Individual Development Plans (IDPs).

"AVP" of Ruby & PHP Departments / Head of Depatment

з 01.2019 по 02.2021 (2 роки 2 місяці)
CHI Software, Харків (IT)

- Managed and unified two technical departments (Ruby and PHP), overseeing a combined team of 75 developers and project managers.
- Increased departmental margin by 37% through strategic capacity planning, precise workload assessment, and optimized developer rate negotiations.
- Established comprehensive talent management frameworks, including onboarding, continuous training, and performance reviews, boosting internal promotion rates.
- Maintained a high employee retention rate in a highly competitive IT market through proactive team-building and conflict resolution.

Head of Kharkov branch

з 10.2017 по 01.2019 (1 рік 4 місяці)
NovaPay/Ltd "Post Finance" / Ltd "Nova Poshta", Харків (Фінанси, банки, страхування)

- Key Achievement: Elevated the Kharkiv branch from last place to #1 in KPI rankings among 30+ regional affiliates within 3 months, sustaining this position until departure.
- Directed daily internal audits and represented company interests to local government and banking sector partners.
- Developed a robust staff training and coaching system, fostering long-term career growth and unifying the team culture across two merged entities.
- Oversaw operational control and management of a 152-branch network (96 city, 56 regional).

Head of Kharkov branch

з 05.2016 по 10.2017 (1 рік 6 місяців)
Ltd "Fan Sport", Харків (Фінанси, банки, страхування)

- Key Achievement: Successfully launched and scaled a network of 15 new branches, with each location achieving operational payback within 4–6 months depending on size and location.
- Managed the end-to-end branch rollout: site selection (without realtor fees), contractor negotiation, and compliance with corporate security and repair standards.
- Resolved all regulatory and inspection authority issues, ensuring uninterrupted business operations and zero compliance fines.
- Built and coached a high-performing local team of 63 employees, ensuring seamless technical and financial operations.

Head of Retail Business of Kharkov branch

з 11.2012 по 05.2016 (3 роки 7 місяців)
PJSC Ukrainian Bank of Development, Харків (Фінанси, банки, страхування)

- Key Achievement: Propelled the Retail Business ranking from 8th to 1st place, maintaining the top position for 2 consecutive years (Dec 2012 – Nov 2014).
- Consistently exceeded KPI targets, maintaining performance at ≥120% through the implementation of a rigorous sales training and "secret shopper" quality control system.
- Spearheaded the development of auto and mortgage lending portfolios via strategic partnerships with car dealerships and real estate agencies.
- Managed the end-to-end launch of banking branches in Kharkiv, Poltava, Kremenchuk, and Sumy.

Bank Branch Manager

з 12.2010 по 11.2012 (2 роки)
PJSC "Bank of Cyprus" (Банки), Kharkiv (Bank, Finance)

Bank Branch Manager

з 08.2009 по 12.2010 (1 рік 5 місяців)
PJSC «SEB Bank», Kharkiv (Bank, Finance)

Bank Branch Manager (grew up from specialist to branch manager)

з 09.2005 по 07.2009 (3 роки 11 місяців)
CJSC CB “PrivatBank”, Kharkiv (Bank, Finance)

Освіта

National Aerospace University “KhAI”

Faculty "Economics and Management". Specialty "management of organizations". Master Degree, Kharkov
Вища, з 2001 по 2007 (6 років)

Знання і навички

• 1C
• Confluence
• MS Excel
• Jira
• Linux
• MS PowerPoint
• MS Word
• Windows
• Accounting
• Operating systems
• Управлінські навички
• Стратегічне планування
• Комунікабельність
• Управління командою
• Уміння аналізувати
• Ведення CRM
• Управління персоналом
• Систематизація бізнесу
• Ведення переговорів

Знання мов

• Англійська — вище середнього
• Українська — вільно