Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6911869/

Знання і навички

• MS Excel
• Пользователь ПК
• MS PowerPoint
• Windows
• Водительские права кат. B
• Пунктуальність

Додаткова інформація

Nataliia Henziora
Date of birth: 13 April 1993 (27 years old)
Address: 15 Smelyanskaya Street, Kyiv, Ukraine
Phone number: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email address: [відкрити контакти](див. вище в блоці «контактна інформація»)

Education:
National Technical University of Ukraine Kiev Polytechnic Institute, NTUU KPI.
Period of study: September 2010 – May 2015
Faculty of Linguistics
Field of study – Translation

Work experience:
1. Newrtex
Period of work: October 2017 – June 2020
Position- VIP – online support
Responsibilities:
-training new employees according to the regulations of the company;
- quality control and performance of official duties, reporting;
-conducting master classes, calibrations, presentations in order to train the team and improve skills;
- maintaining a general level of motivation and dedication to a common goal;
-communication with other departments and managers regarding team work and improving key performance indicators.
- help with difficult chats

Period of work: June 2020 – February 2021
Position- KPI manager (quality insurance)
Responsibilities
-control of checking the quality of communication with clients;
-checking chats and communication by mail in accordance with the regulations of the company;
-reporting;
-communication with other departments of the company regarding current mistakes and ways of their fast solution.

Work experience:
2. White Rhino
Period of work: October 2016 – October 2017
Position- Customer relation manager
Responsibilities:
- negotiating and consulting clients via chat, email, phone;
- conducting sales quality control of the company services;
- client verification according to the company’s regulation;
- monitoring and conducting risk clients;
- reporting activities of the current clients;
- documents translation.

3. Anyway Plus
Period of work: March 2015 – October 2016
Position- Recruitment manager
Responsibilities:
- consulting and support of the client at all stages of employment;
- preparing clients for the interview with employer , test their English level;
- organization of the Job Fairs, booking hotels, conference halls;
- translating documents, visa assistance;
- organization and holding seminars, lecture;
- negotiating with the employer and signing new work agreement;
- writing an article in social networks.

4. LLP Poznayko
Period of work: March 2014 – October 2014
Position- Assistant manager
Responsibilities:
- planning, coordinating and maintaining work schedule of the manager;
- organization of in – house and external meetings, job interviews;
- answering calls, taking messages and handling correspondence;
- coordinating with employees concerning different instructions on behalf of the manager;
- technical assistance (copying, printing, scanning)

5. Euro 2012
Period of work: June 2012 – July 2012
Position- Volunteer

Additional information:
Marital status: single;
Languages: Russian, Ukrainian – native languages, English – fluent (written and spoken);
Computing: confident computer user;
Driving license – B category.

Skills: Quick learning ability, initiative, diligence, striving for professional growth, stress resistance, ability to work both in a team and independently, non-conflict, loyalty to the company.