Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/7416022/

Досвід роботи

Business analyst

з 10.2021 по 08.2023 (1 рік 11 місяців)
Trimble, Київ (Транспорт, логістика)

- Successfully integrated global trade clients into the freight audit platform (SaaS, B2B model)
- Provided a full cycle of customer onboarding (from first contact to active use of the platform)
- Conducted requirements elicitation through interviews and document analysis
- Coordinated interaction between clients and internal teams (development, product, support) to agree on requirements and priorities
- Prepared documentation for each client (created BRDs, user stories, acceptance criteria and BPMN diagrams in Confluence for customer-specific platform configurations.)
- Conducted grooming sessions with the development team
- Managed change requests
- Communicated with the entire team regarding specific customer requirements
- Analyzed customer requirements and created requests for new features
- Tested requirements in various cases (A\B, User testing)
- Conducted product demos and presentations for clients and new users
- Maintained long-term relationships with clients and accompanied them on all stages of cooperation

International economic relations specialist

з 11.2020 по 05.2021 (7 місяців)
Ivano-Frankivsk Chamber of Commerce and Industry, Івано-Франківськ (Послуги бізнесу)

•Prepared the first Investment Passport for the local community in the Ivano-Frankivsk region
•Creating marketing content in social media and on the company website
•Market analysis and searching commercial proposals for the clients
•Communication with foreign consulates and chambers for establishing economic relations

Content moderator

з 01.2020 по 06.2020 (6 місяців)
SupportYouApp, Київ (Підтримка додатків)

•Creating content for the Glovo platform
•Increased customer survey processing speed by 50%
•Processing tickets from business partners (restaurants, cafes, bars, etc.) in the CRM system

Lawyer

з 07.2017 по 01.2019 (1 рік 7 місяців)
Amigo Partners, Львів (Legal)

•Preparing legal documentation for crypto projects (Terms and Conditions, Tokens agreement)
•Planed the legal structure of the IT company in different jurisdictions
•Conducting legal due diligence for clients

Освіта

Львівський національний університет імені Івана Франка

Юричичний факультет, Львів
Вища, з 2015 по 2019 (4 роки)

Додаткова освіта та сертифікати

I AM BA - Business Analysis Course

2021, 2 місяці

Знання мов

Англійська — вище середнього