Контактна інформація

Шукач вказав телефон, ел. пошту та адресу.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/7467426

Досвід роботи

Assistant General Manager

з 02.2017 по 08.2021 (4 роки 6 місяців)
Tremco, kuwait (Manufacturing)

•Handling a team of over fifty employees and maintaining a high performing team.
•Analyzing business performance reports and advising to the board.
•Responsible for business development activities such as scouting for new potential customers and establishing good relationships.
•Planning customer engagement initiatives and ensuring customer satisfaction.
•Advising sales and marketing on new initiatives.
•Responsible for reporting including preparing Monthly/ Quarterly/ Annual Financial Reports, Profitability reports, Treasury reports, Budget variation analysis report and Executive Summaries for top management.
•Establishing standard operating procedures and ensuring internal control within the company.
•Preparing Financial Statements of the company; conducts comprehensive analysis including recommendations for streamlining costs and funding revenue generating programs.
•Motivating and conducting performance reviews, delegating tasks and ensuring employee training.
•Monitoring performance efficiency and implement targeted initiatives to achieve process improvements.
•Responsible for handling any escalated customer issues directly especially for premium clients.

Sales Manager

з 07.2013 по 01.2017 (3 роки 6 місяців)
Mashreq Bank, Dubai (Finance, banking, and insurance)

•Managed the Personal Loans, LAP and Payrolls division during my tenure in Mashreq Bank.
•Directed a team of thirty Direct Sales Agents, seven Team Leaders and three Relationship Managers.
•Analyzed business models of clients and proposed banking solutions for their trade and loan requirements
•Devised strategies to differentiate services, business development and prospect new clients.
•Collaborated with senior management in target distribution and tracking monthly performance on MIS.
•Successfully framed guidelines for fraud control and checking segmentation of cases & briefing risk about dangerous segment of sourcing.
•Lead & monitored the performance of processing team to ensure efficiency in operations.
•Established relationships with potential customers, understanding their business requirements, identifying consulting opportunities and closing•Liaised with credit team for discussing credit proposals and business team for improving policies and procedures.
•Responsible for Personal Loans and LAP “New To Bank” acquisition through Direct Sales channels.
•Responsible to generate/maintain budgeted revenue and fee income from Personal Loans and Payrolls products which are measurable through Retail P&L.
•Surpassed market averages for Personal loans and LAP, consequently resulting in exceeding sales budgets.
•Strategic (Business and Customer Experience):
•Responsible to support product/marketing teams in prospecting new market segments for business growth.
•Enhanced overall customer experience by improving business acquisition processes, speedy TATs, value adding and aligning other support functions processes like credit/operations resulting in superior customer satisfaction.
•Sales Management and Business Tracking
•Responsible to set clear, achievable goals aligned with assigned objectives which can be tracked and measured.
•Implemented performance measurement tools like KPIs & ESAU Ratings.
•Performed weekly/monthly/quarterly reviews to gauge individual performances and take corrective actions.
•Reviewed periodically the effectiveness of training and incentives programs for Direct Sales Agents.
business.

Branch Manager

з 10.2009 по 01.2014 (4 роки 3 місяці)
Axis Bank, India (Finance, banking, and insurance)

Summary: Started my career in Axis Bank as a Senior Manager and was promoted to Branch Manager in July 2012. I was primarily responsible for ensuring branch profitability along with promoting the best CRM practices and service quality. I successfully handled "Improvisation of Customer Profitability" project for the Branch which catapulted the branch to become the 3rd best PAN India in terms of Customer enhancement.
•Ensured the achievement of overall Branch Targets, by generating business and focusing on various products cross sales and "need based" selling.
•Profiled key Customer Relationship Management to size business opportunity & close supervision of services offered to the branch’s HNW customers as per the bank’s loyalty programs.
•Ensured all components of the branch sales model function was followed as per design.
•Handled customer complaints and resolution to ensure customers satisfaction.
•Tracked branch merchandising & coordinated with marketing at product level to create product awareness with customers leading to profiled sales.
•Reviewed the branches vault register at regular intervals as a part of the banks process.
•Monitored and reviewed the branch’s Suspense & Dummy accounts to ensure the float of the branch was marked.
•Ensuring compliance with Banking Rules, Regulations & Procedures in the best interest of the organization.
•Designed sales strategies to ensure meeting target and conducted periodic reviews.

Sales Manager

з 02.2005 по 09.2009 (4 роки 7 місяців)
ICICI Bank, India (Finance, banking, and insurance)

•Handled a team of fifteen sales executives.
•Handled trainings for sales team to help achieve sales targets.
•Recognized by the Area Sales Manager for achieving the highest volume of 125 applications in a month.
•Responsible for achieving sales target and promotional activities on daily basis.

Освіта

m.i.e.t

Computer science, india
Вища, з 2000 по 2004 (4 роки)

computer engineering .(b.e)

Знання і навички

Знання мов

• Англійська — просунутий
• Українська — початковий