Olena

OLENA ATROSHCHENKO
Operations, Project & Client Management Professional
[відкрити контакти](див. вище в блоці «контактна інформація») Madrid, Spain

Summary
Operations, project and client management professional with experience across government, hospitality and client-facing environments. Brings 4 years of
experience in the Office of the Premier of Ontario, coordinating the Premier’s participation in high-profile engagements, complex logistics, international travel
and cross-functional coordination. Also experienced in managing 200+ high-value client accounts, client retention, issue resolution and team coordination.
Proven ability to manage multiple priorities, improve processes and keep complex workstreams moving in fast-paced international environments.

Experience

Office of the Premier of Ontario Toronto, Canada
Day Planner | Executive Operations 08/2022 - 04/2026
• Managed the end-to-end planning and coordination of the Premier’s participation in 300+ public appearances, official events and executive engagements
annually, coordinating timelines, stakeholders, logistics and communications across multiple workstreams.
• Worked across government ministries, stakeholders, security teams and internal departments to manage changing requirements and time-sensitive priorities.
• Coordinated domestic and international executive travel, including flights, accommodation, ground transportation, itineraries and travel documentation for
the Premier and senior government leadership.
• Prepared detailed itineraries and documentation for the Premier, senior officials, stakeholders, and security teams to support seamless daily operations.
• Designed and implemented an internal tracking system that improved reporting and streamlined planning for future public engagements.
• Trained and mentored a junior Day Planner over 2.5 years, improving onboarding, workflow consistency, and knowledge transfer across the team.

CosmicSlot Casino Kiev, Ukraine
VIP Client Manager 01/2021 - 04/2022
• Managed a portfolio of 200+ high-value client accounts, serving as the primary coordination point for issue resolution, communication, and retention support.
• Partnered with internal teams to resolve client and operational issues efficiently across multiple workstreams.
• Supported retention initiatives, coordinated with cross-functional teams, and prepared account performance updates for senior leadership.
• Supervised a 5-10 person chat support team, coordinating responses and maintaining service quality in high-volume operations.

Wardrobe Shop Remote
Account Manager 08/2021 - 02/2022
• Coordinated 100+ client orders monthly from inquiry to delivery, ensuring timely follow-up and a seamless customer experience.
• Improved order processing efficiency by maintaining accurate cross-platform records that streamlined tracking, coordination, and communication.
• Followed up proactively with clients to maintain communication, support repeat business, and keep orders moving forward.

Multiple Countries Spain, Cyprus, U.S.
Front Desk & Guest Services 2015 - 2020
• Delivered exceptional guest experiences for 100+ guests daily across luxury 4- and 5-star hotels in Spain, Cyprus, and the United States.
• Coordinated check-ins, check-outs, reservations, payments, and guest requests across fast-paced hospitality operations.
• Resolved guest concerns quickly and professionally while maintaining exceptional service standards in a fast-paced environment.

Education

European University of Cyprus Nicosia, Cyprus
Bachelor's Degree - Hotel, Tourism, and Event Management 09/2015 - 06/2019

Languages
Ukrainian & Russian Native English Proficient Spanish Basic (A2, improving)

Skills
Cross-functional Coordination Operations Coordination Executive Operations Account Management Executive Support Stakeholder Management
Logistics Coordination Client Relations Event Coordination Relationship Management Project Management Business Coordination Project Coordination
Travel Coordination Communication Attention to Detail Microsoft Office Adaptability Teamwork Problem Solving Luxury Hospitality