Тетяна

TETIANA DIDUN

PROFESSIONAL SUMMARY
Results-driven
To seek and maintain full-time position that offers professional challenges utilizing
interpersonal skills, excellent time management and problem-solving skills.
[відкрити контакти](див. вище в блоці «контактна інформація») Organized candidate , successful at managing multiple priorities Willingness to take on
added responsibilities to meet team goals.

Communication specialist [відкрити контакти](див. вище в блоці «контактна інформація») Viber
[відкрити контакти](див. вище в блоці «контактна інформація»)

SKILLS

08027, Barcelona Spain • Speech Writing • Digital Communications
• Promotion and Advertising • Business Decision Advisement
• Web Content Updates • Workforce Scheduling
EDUCATION • Program Planning • Workflow Planning

Master Of Business • Google Analytics • Performance Improvement
Administration: • Media Communications • Budgeting and Forecasting
Communication And PR
European University ,
• Blog Posts • Microsoft PowerPoint
Barcelona , October 2015 • Press Kits • Training Junior Team Members

Bachelor : Law
• Public and Media Relations • Cross-Training Skills
LNU, Ukraine , October 2009 • Event Execution • Voice Recording

Specialist : Philology
• Internal and External Communications • Lean Manufacturing and Design
LNU, Ukraine , September • Voice Communications • Event and Meeting Scheduling
2009 • Social Media Monitoring • Department Development
• Speech Writing and Messaging • Critical Thinking
• Communications Strategies • Cooperative Relationships
LANGUAGES • Strategy Implementation • Microsoft Office

English : • Communication Strategy Development • Presentation Materials
• Corporate Events Planning
Upper intermediate (B2)
Spanish:

Elementary (A2)
WORK HISTORY
Ukrainian:
Freelance - Communications Specialist, Barcelona
Bilingual or Proficient (C2)
• Improved team efficiency via training in sales, marketing and promotions.
Russian :
• Prepared event communications for special events, took photographs during
Advanced (C1) event, and promoted on web and periodical channels.
• Designed print collateral materials and coordinated branding across multiple
communications channels.
 • Expanded national client list with development of customized communications
strategies.
• Engaged in professional networking to maintain strong relationships with
communications and media professionals to drive partnerships and effective
dissemination of mass communications.
• Prepared or edited organizational publications such as employee newsletters or
stockholder reports for internal or external audiences.
• Prepared for public relations presentations and plans by gathering information on
business objectives, vision, brand strategy, competition and industry trends.

Odri - Assistant/ Coordinator , Barcelona/ Kyiv
• Worked closely with coworkers to strategically plan for company growth.
• Promoted sales by acquiring product knowledge and providing product solutions
to customers.
• Conducted thorough research using diverse resources to assist professional staff
with routine and special project tasks.
• Performed market analysis, assessing opportunities and collecting competitor
intelligence.

Freelance - Project Manager, Barcelona
• Achieved project deadlines by coordinating with contractors to manage
performance.
• Drove team success through shared vision and recognition of quality performance.
• Reined in project costs while meeting key milestones.
• Scheduled and facilitated meetings between project stakeholders to discuss
deliverables, schedules and conflicts.
• Identified plans and resources required to meet project goals and objectives.
Freelance - Public Relations Intern
• Provided administrative support to senior team members.
• Prepared social media posts and videos with eye for viral content strategies.
• Developed original content for blog posts and website articles.
• Cultivated and maintained strong relationships with media outlets.
• Prepared for public relations presentations and plans by gathering information on
business objectives, vision, brand strategy, competition and industry trends.

Joarja - Customer Service Representative
• Met customer call guidelines for service levels, handle time and productivity.
• Trained new personnel regarding company operations, policies and services.
• Communicated professionally with colleagues, freelancers and clients.
Freelance - Communications Specialist, Ukraine
• Handled inbound contacts and provided customer service according to
departmental policies and procedures.
• Prepared event communications for special events, took photographs during
event, and promoted on web and periodical channels.
• Improved team efficiency via training in sales, marketing and promotions.
• Managed email marketing encompassing content development, SEO and
distribution using Mail Chimp.

Kyiv - Commercial Director, Ukraine
 • Developed strategic initiatives based upon company objectives aimed at
accelerating growth.
• Provided extensive leadership by effectively communicating strategic goals and
plans.
• Implemented strong training program enabling employees to improve and build
upon both professional and personal growth.
• Conducted research to develop detailed business plans for commercial
opportunities and expansion.

Odri - Marketing Assistant, Lviv
• Created engaging content for Pinterest, Facebook and Instagram.
• Organized contacts and orchestrated innovative marketing campaigns to boost
awareness, engagement and sales.
• Coordinated innovative strategies to accomplish marketing objectives and boost
long-term profitability.
• Tracked schedules, expenses and communication between project stakeholders.
Freelance - Assistant , Ukraine
• Created expense reports, budgets and filing systems for management team.
• Prepared documents, reports and presentations for executives and board
members using advanced software proficiencies.
• Trained junior office staff in correct procedures and reporting requirements.
• Answered high volume of phone calls and email inquiries.
• Handled logistics, catering, agendas and travel arrangements for meeting and
event planning for board of directors, president and executive vice president.
• Worked with clients to effectively plan and coordinate logistics for special projects
and events.
• Wrote reports, executive summaries and newsletters.
• Organized logistics and materials for each meeting, arranged spaces and took
detailed notes for later dissemination to key stakeholders.
• Organized and coordinated conferences and monthly meetings.
• Responded to emails and other correspondence to facilitate communication and
enhance business processes.

Odri - Sales Manager, Ukraine
• Handled customer relations issues, enabling quick resolution and client
satisfaction.
• Maintained relationships with customers and found new ones by identifying needs
and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to
drive revenue.
• Identified, hired and trained highly-qualified staff by teaching best practices,
procedures and sales strategies.

Freelance - Researcher , Barcelona
• Collaborated with leadership team to identify relevant questions and determine
best methods of collection.
• Collaborated with staff to develop and implement best practices and
accomplished all team goals.
• Collaborated with team members to initiate best practices to achieve
organizational goals.
Freelance - Coordinator, Public Relations and Marketing
• Led comprehensive staff member training covering key topics.
• Coached employees through day-to-day work and complex problems.
• Maintained current and compliant financial records, monitoring and addressing
variances through detailed analyses.
• Aided colleagues, managers and customers through regular communication and
assistance.