Тетяна

TETIANA DIDUN
Performance Coach / Social Media Consultant/ Communication Specialist

Spain/Barcelona 08027 [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)/[відкрити контакти](див. вище в блоці «контактна інформація») Mar 22, 1992
Ukrainian http://[відкрити контакти](див. вище в блоці «контактна інформація»)
idun-a9657021a
[відкрити контакти](див. вище в блоці «контактна інформація») Viber

EXPERIENCE

Self-motivated, team player with Market Researcher 2016 — Apr 2017
strong organizational and freelance | Barcelona
interpersonal skills.
Always looking to learn new skills, · Handled customer complaints with empathy and composure.
take on extra responsibilities, and
grow professionally. · Collaborated with department heads to design an employee engagement
strategy to boost morale through several impactful business changes
Experienced in training and
mentoring new members of staff. · Mentored and trained two HR assistants in the company policy and best
personnel recruitment processes
· Conducted talent assessment and succession planning to determine
SKILLS
organizational deficiency and take the necessary steps
· Negotiated contracts for key executives and members of the engineering
and technology staff
· Mentoring
· Management training Social Media Consultation 2020 — Apr 2020
· Business administration freelance | Barcelona
· Problem-Solving
· Consistently met my short and long-term targets.
· Leadership
· Proactively participated in meetings and helped create new practices.
· Public speaking
· Trained, coached, and supervised new staff members.
· Handling conflict
· Pitched ideas on how to improve performance and efficiency.
· Attention to detail
· Helped management to identify workflow issues and find solutions.
· Strategic planning and
· Supervised and delegated tasks to a team of [12] people.
prioritizing skills
· Organizational skills
HR
· Customer service freelance | Spain
· Creative thinking
· Proactively participated in meetings and helped create new practices.
· Mental health academy
· Quality control
Personal Assistant
· Excellent presentation
Odri/Joarja | Barcelona
· Ability to understand and
follow trends · Ran errands including shopping, delivering documents, and providing
client transportation to and from the airport.
· Interpersonal skills
· Answered phone calls, emails, and other electronic messages. Sorted mail
· Analytic research and prepared correspondence.
· Public Speaking · Took photos and created brand-positive social media posts.
· Communication technics · Scheduled appointments, ensuring that the itinerary was not overbooked
and that engagements were met in a timely manner.
· Swot analysis
· Completed clerical tasks, including managing correspondence, greeting
· SMM customers, answering phone calls, composing reports, completing
paperwork, and maintaining company records.
· Coordinated incoming inventory and outgoing orders.
LANGUAGES · Communicated with vendors and managed customer complaints. Prepared
invoices.

· English — Advanced · Delivered in-person presentations to team members; kept the team up-to-
date via bulletin board postings, text messages, and by composing weekly
· Spanish — Elementary email newsletters
· German — Elementary
· Ukrainian — Native Digital Marketing Manager
· Russian — Intermediate freelance | Kyiv-Barcelona

· Engaged with prospects, including viral influencers, on various social media
platforms, including Facebook, Instagram, and YouTube
· Wrote sales copy and designed online and print advertising media
· Engaged with customers via quick and simple online surveys as well as
follow-up phone calls, especially when consumers indicated dissatisfaction
· Developed the university's email marketing campaign, building an organic
online database of more than 100,000 email addresses

Staff Accountant
freelance | Barcelona

· Prepared financial statements and monthly/quarterly reports for review by
the senior accountant and upper-level management. Ensured the accuracy
and timely delivery of all reports.
· Assisted with yearly tax preparation tasks, including organizing receipts and
other paperwork needed in case of an audit
· Communicated with collection initiatives to close out past-due accounts.
· Collaborated with personnel in the accounts payable and receivable
department in order to manage payments and invoices. Reconciled balance
sheets regularly and created cash flow reports.
· Handled office administrative activities, including data entry and
correspondence. Created backups of digital data to prevent data loss.
· Served as liaison between management and clients to resolve problems
· Completed account reconciliations and analyzed critical balance sheet
accounts

Fashion Consultant
Freelance | Barcelona

· Consulted with 17 businesspeople, newscasters, politicians, and celebrities
within the greater New York City area; conducted an in-person interview to
determine personal tastes, take specific sizing measurements, and examine
items already contained within the client's wardrobe

Freelance Writer
Copywriter

· Produced SEO optimized texts for landing pages, blogs

Sales Associate Jun 2013 — Mar 2017
Louis Vuitton | San Francisco, CA

Organized and hosted VIP events and was responsible for handling
‘exclusive’ clients.

E D U C AT I O N

Communication and Pr 2015 — Jul 2020
Eurepean University/Business School | Barcelona

Law 2009 — Jun 2013
Lviv National University | Ukraine

Philology Sep 2009 — Jun 2013
LNU | Ukraine

C E RT I F I C AT I O N S & C O U R S E S

Critical thinking

Personal and professional development

Negotiation

Coaching