Нина

NINA
CHALA
OBTAIN EMPLOYMENT IN THE FIELD OF
ADMINISTRATION IN SALES THAT WILL ALLOW ME TO
USE MY ABILITY TO WORK WITH PEOPLE AND TAKE
ADVANTAGE OF MY KNOWLEDGE OF ENGLISH.

EXPERIENCE
SUPERVISOR OF SALES DEPARTMENT
ABOUT ME ALLRIGHT.COM 2018-2021
Successful experience in retail - 11 years, online projects - - creation of scripts for sales and customer retention;
5 years. I like to create projects from scratch. built and - creation of templates for working with objections, claims, for sales
managed sales department at AllRight.com and retail tunnels (Nova.Chats);
- conducting analytics, dynamics of the department's indicators as a
teams. have an Instagram blog about a healthy lifestyle.
whole and the entrusted sales team (SLA, KPI, Run rate);
ready for business trips in Ukraine and abroad.
- call quality assessment (dealapp.io);
- control and distribution of department tasks (AmoCRM);
- holding weekly team meetings, One-to-one meetings;
SOFT SKILLS HARD SKILLS - calls, sales;
- maintaining and distributing chats, monitoring the quality of service of
- creativity - landing page tilda chat operators.
- communications - video editing
- reclamation - English B2 FINANCIAL DEPARTMENT MANAGER
- self-study - creatives Canva
ALLRIGHT.COM 2018-2019
- motivation - scripts
- team - training employees - control of payments; returns;
- work with complaints;
- help clients in chat.

КОНТАКТНАЯ ИНФОРМАЦИЯ
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація») EDUCATION
ninaaleksandro_vna
Zaporizhzhia
ZAPORIZHIA STATE ENGINEERING ACADEMY
ECONOMY
2014-2017

ACHIEVEMENTS SEVASTOPOL NATIONAL TECHNICAL
Forum Big Money Dnipro 2021; UNIVERSITY
FINANCE AND CREDIT
won course Sales Manager at LABA from AllRight.com;
2013-2014
experience of opening stores from scratch (4 stores);

leader in service within the MTI Mystery Shopper program ZAPOROZHYE PROFESSIONAL LYCEUM
"Intertop", Zaporizhzhia;
ACCOUNTANT
leader in the region's turnover "Center Obuv", Sevastopol. 2003-2006
EXPERIENCE
ASSISTANT MANAGER STORE MANAGER
PSYCOACH 2017-2018 TRADESHOES 2012-2014
- solution of any administrative issues, execution of orders from the head; - control of all current processes in the store;
- control of the psychologist's schedule (google calendar); - development of successful measures to increase turnover and increase
- customer support from the moment the program starts to the end of the profitability of the store;
participation (sale, support); - hiring, training, motivation of employees;
- payment control (google dox); - analytical reports, merchandising, reports on KPI, LFL;
- creation of landing pages http://psycoach.pro/uroki, site maintenance - inventory, receipt and movement of goods.
http://psycoach.pro/ (Tilda publishing);
- webinar assistance;
- maintaining closed groups in social networks, auto-posting;
- work with CRM Active Campaign (subscribing clients to e-mail
newsletters, subscribing to upcoming events); SELLER-CASHIER, SENIOR SELLER
- mailing via ManyChat (messenger Fb);
- video editing; MTI 2007-2012
- sales. - assistance to clients in the selection of goods;
- customer service at the checkout, reporting at the beginning and at the
[відкрити контакти](див. вище в блоці «контактна інформація») end of the shift;
- daily control and distribution of team tasks;
- performing administrative tasks.
STORE MANAGER
HOUSE OF GOLD 2015-2017
- control of all current processes in the store;
- developing and implementing plans to maximize sales that meet or -
exceed goals and objectives;
- Inventory management;
- improving the quality of customer service in accordance with company
standards;
- hiring, training and development of employees.

Sales manager course diploma

ADDITIONAL INFORMATION
I have little experience in the role of a freight dispatcher in Europe