Aleksei

Aleksei Shveinik
I am a business analyst and administrator who enjoys solving non-standard problems. The last two
projects that I am proud of were the creation of a quality assessment system from scratch for
Prostranstvo Inc. in Odesa, Ukraine; and the creation of a dispatch department for Encreso Inc. in
California, USA.

Odesa, Ukraine, 65000; tel.: [відкрити контакти](див. вище в блоці «контактна інформація»); E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)

Work Experience

Chief Quality Analyst • Prostranstvo Inc. (Development)
February 2021 - December 2021

I have created a system for assessing the quality of management companies from scratch.

Business Architect • Encreso Inc. (Appliance repair)
August 2021 - November 2021
It took only three months to create a dispatch department from scratch, working remotely for a company in
California. This included:
- work regulations for the dispatcher department
- the regulations for dispatchers
- the regulations for the manager of the department
- the job descriptions for dispatchers and the manager
- training and adaptation system
- quality control and improvement system
- recruiting system & recruiting funnel
- motivation system and KPI
- analytics and the statistics system
- the implementation and launch of all processes.
As a result, the dispatch department works like a Swiss watch.

Education

1999 - 2004

Tomsk State University
Law

Skills Languages

Сrisis management English — Fluent
Сon guration & improvement of business process Russian — Native or Bilingual
Personnel selection and adaptation Ukrainian — Intermediate
KPI system & Quality system reengineering
Marketing and sales improvement