Особисті дані приховані

Fruitful Onyeije
Product Quality Manager , Customer Success And Sales

Profile Details
Dynamic Product Quality , Customer Success And Sales Manager with 5 Lisbon
years of experience driving excellence in product quality and customer Portugal
success and Sales. Proven ability to enhance product specifications [відкрити контакти](див. вище в блоці «контактна інформація»)
and implement robust quality assurance processes, resulting in [відкрити контакти](див. вище в блоці «контактна інформація»)
significant improvements in customer satisfaction. Expertise in m
developing training programs and mentoring teams to foster a culture
of collaboration and high performance. Committed to delivering Links
exceptional results and exceeding customer expectations in fast-paced linkedin
environments.
Skills
Employment History Leadership Skills

Product Quality Manager at Develux , United States of America Ability to Multitask
June 2024 — July 2025
JavaScript (Programming
Developed detailed product specifications and user stories to ensure
Language)
product quality and usability

Developed and maintained quality assurance processes that improved Teaching
product quality and customer satisfaction by 30%
Adaptability
Implemented quality control measures to ensure product quality
standards were met Microsoft Office

Developed and implemented quality assurance programs that Time Management
improved product quality by 25%
Leadership
Developed and implemented project quality standards that ensured
the highest level of quality for the final product Negotiation

Trader Success Supervisor at Secure the Bag, Remote Analytical Thinking
January 2023 — May 2024
• Supervised trader success initiatives, enhancing customer Critical Thinking
satisfaction through effective training and support programs.
Creativity
• Developed and implemented quality assurance processes,
ensuring adherence to company standards. Teamwork
• Managed customer relationships, addressing inquiries and
resolving issues via Zendesk and other CRM systems. Customer Relationship
• Analyzed customer feedback to drive product improvements and Management
service enhancements.
Upselling
• Fostered a collaborative team environment, mentoring staff to
achieve performance excellence. HyperText Markup Language
International Sales/Customer Specialist at Gizmi LLC, Remote (HTML)
January 2023 — September 2023
Customer Satisfaction
• Delivered exceptional customer support through effective
communication and problem-solving skills. Trajectory
• Managed customer inquiries and complaints, ensuring timely and
empathetic responses. Communications
 • Implemented quality assurance processes to enhance customer Billing
satisfaction metrics.
Problem Solving
• Developed training programs for team members to improve
service delivery standards. Microsoft Excel
• Leveraged CRM systems, including Zendesk, to track and analyze
customer interactions. Accounting

Customer Support and Sales Representative at Skillhub, Remote Python (Programming
December 2022 — December 2023 Language)
• Developed and implemented incentive-based sales programs to
enhance customer satisfaction and experience. Cascading Style Sheets (CSS)
• Analyzed sales trends and customer feedback, recommending
Planning
strategies to boost sales and improve service delivery.
• Maintained customer service support systems, streamlining Zendesk
interactions to elevate customer satisfaction.
• Created and managed a comprehensive customer database, Customer Success
optimizing segmentation and targeting strategies.
Forecasting
• Built and nurtured key customer relationships, driving sales
growth and fostering loyalty. Customer Retention
Customer Service Representative at Allbridge, Kharkiv Sales Development
February 2020 — November 2022
• Delivered exceptional customer service through effective Regional Sales
communication and empathy, resolving inquiries and complaints
Conflict Resolution
efficiently.
• Utilized Zendesk for ticket management, ensuring timely Customer Service
responses and high customer satisfaction.
• Collaborated with cross-functional teams to improve service International Sales
delivery processes and enhance customer experience.
Sales
• Conducted training sessions for new team members, fostering a
culture of teamwork and excellence. Troubleshooting (Problem
• Analyzed customer feedback to identify trends and recommend Solving)
improvements in service standards.
Academic Achievement
Sales Manager at Wellmats USA, Kharkiv
February 2018 — October 2020 Research
• Managed customer relationships, ensuring high satisfaction and
retention. Interactive Learning
• Developed and implemented effective training programs for team
Management
members.
• Conducted market analysis to identify sales opportunities and Forth (Programming
improve product offerings. Language)
• Collaborated with cross-functional teams to enhance overall
product quality.
Languages
• Utilized CRM tools, including Zendesk, to track customer feedback
English
and service metrics.
Ukrainian
Education
Bachelor of Science, V.N Karazin, Kharkiv
September 2017 — December 2021
Graduated with High Honours