Alina

EXECUTIVE SUMMARY

People Management
Ability to work as a part of a team
Flexible, open to ideas and willing to learn
Dealing and resolving customer complaints and concerns
Building a great rapport with customers
Communication, Coordination and Analysis Skills
Adherance to all Company Policies and Procedures
Decision Making

PROFESSIONAL EXPERIENCE

SENIOR HELPDESK TECHNICIAN DECEMBER 2019 - PRESENT
Retail Services Group LLC ─ iev, kraine
Managing and supporting a team of help desk technicians.
Monitoring my team, providing training, and conducting performance evaluations.
Monitoring team performance and developing feedback reports for management.

Alina Zubik
Communicating with clients and providing in-person and phone support.
Troubleshooting and resolving technical issues.
Managing escalations and ensuring any issues are resolved in a timely manner.
Making recommendations to improve operational efficiency.
Master’s Degree in Law Help project manager during projects to manage techs and follow up.
Monitor PRTG for network and hardware failures.
Monitor emails for RSG internal system failures.
Monitor RSG backups at all offices.
Monitor emails for RSG internal system failures and report to director /project manager.
My Career objective is to have job Assist technicians during services calls.
wherein I can contribute to the
SALES AND EVENT COORDINATOR SEPTEMBER 2017 - AUGUST 2019
company by what I have learned; to Laduree ─ Dubai, UAE
learn more and acquire new ideas
and experiences that would help me Working with clients to guide them through the event details and served as their personal coordinator throughout the entire
to be more productive and efficient planning process and event.
Planning and coordinating menus, setting up details, rentals, and desired specialty items with clients and club staff.
employee.
members.
Prepared diagrams for room layouts.
Planning events such as meetings, golf outings, birthday parties and weddings for up as many as 275 people.
Orginanized and maintained events and details.
Maintaining performance achievement as Employee of the Month.
CONTACT ME
COUNTER SALES AGENT SEPTEMBER 2015 - AUGUST 2017
“Thrifty Car Rental” National Rent-A-Car Co. (LLC) ─ Dubai, UAE

[відкрити контакти](див. вище в блоці «контактна інформація») Providing great customer service.
Attending phone calls and emphasize on turning every inquiry into a rental.
[відкрити контакти](див. вище в блоці «контактна інформація») Selling of all products and services to ensure that branch achieves its target.
Maintaining reservations.
Coordinating with operations on specification of vehicle and check for availability of cars.
Checking cleanliness of vehicle and that quality standards are adhered to.
Maintaining daily, weekly and monthly reports and other documents.

PERSONAL DETAILS SALES EXECUTIVE JANUARY 2015 - AUGUST 2015
Aleph Qatar, Printing and Graphic Design ─ Doha, Qatar
Listening to customer requirements and presenting appropriately to make a sale.
Ukrainian / Russian / English Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
Cold calling to arrange meetings with potential customers to prospect for new business.
Responding to incoming email and phone inquiries.
Ukrainian
Gathering market and customer information.
Acting as a contact between a company and its existing and potential markets.
Market accurate, rapid cost calculations and providing of existing orders.

SALES EXECUTIVE JUNE 2010 - DECEMBER 2014
OOO R.E.J.W Kofe, ─ Kiev, Ukraine
Search and work with clients and suppliers.
KEY SKILLS Carrying on basis of client’s data.
Preparation for conducting of negotiations.
Carrying on of the monitoring of the price market and competitors.

ASSISTANT OF DIRECTOR OCTOBER 2009 - JUNE 2010
OOO R.E.J.W Kofe, ─ Kiev, Ukraine
Greeting customers and answering phones.
Solution of organizational issues.
Interpreting from into English and Russian.
Completed, processed and maintained applicable paperworks and records.
Assisted customers with their questions, problems and complaints.
Organizing of business trips (registration, tickets and complaints).
EDUCATION

FACULTY OF LAW (Master’s Degree) SEPTEMBER 2004 - JUNE 2009
Ukrainian State University of Finance and International Trade ─ Ukraine

Personal Qualities

Responsibility | Punctuality | Creativity | Focus on Results