Контактна інформація

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Досвід роботи

Account manager

з 03.2026 по 08.2026 (6 місяців)
Softsich, Remote (Telecommunications and networking)

*Responsibilities*
- Managed a portfolio of clients, maintaining strong relationships and providing personalized support.
- Conducted a high volume of outbound calls to re-engage inactive clients and encourage continued use of company services.
- Monitored client accounts and proactively identified potential issues requiring assistance.
- Assisted clients with payment and transaction-related issues, including failed deposits and other account-related problems.
- Resolved client concerns and coordinated with relevant departments when additional assistance was required.
- Promoted company services, benefits, promotions, and loyalty programs to increase client engagement.
- Followed up with clients regularly to ensure their needs were addressed and maintain long-term relationships.
- Provided personalized assistance based on individual client activity, needs, and preferences.
- Maintained accurate account information and documented client interactions and follow-ups.
*Achievements*
- Successfully re-engaged inactive clients through proactive communication and personalized follow-ups.
- Contributed to client retention and increased engagement through consistent account management.
- Built and maintained strong client relationships through personalized service and proactive problem-solving.
- Managed a high volume of client interactions while maintaining a professional and customer-focused approach.
- Identified opportunities to promote additional company services and benefits, contributing to increased client engagement.

Client manager

з 05.2025 по 01.2026 (9 місяців)
Linden Eye Care, Remote (Medicine, pharmacy)

*Responsibilities*
- Managed a high volume of outbound calls to clients to provide support and follow up on their healthcare needs.
- Assisted clients with insurance eligibility and acceptance inquiries, providing clear information regarding coverage and requirements.
- Scheduled and coordinated medical appointments based on clients’ needs and availability.
- Conducted follow-up calls with clients who had not consulted with a doctor for an extended period.
- Re-engaged inactive clients and encouraged them to schedule follow-up consultations when appropriate.
- Maintained accurate client records and ensured timely follow-up throughout the consultation process.
*Achievements*
- Successfully re-engaged inactive clients through proactive outbound communication.
- Helped improve appointment attendance and client retention through consistent follow-ups.
- Managed a high volume of client interactions while maintaining professional and customer-focused service.
- Supported clients in navigating insurance-related requirements, helping reduce confusion and delays when booking consultations.

Customer support representative

з 09.2024 по 04.2025 (8 місяців)
CarShipIO, Дистанційно (IT)

Assisted carriers and brokers with CRM-related inquiries, providing expert guidance.
Managed partial sales responsibilities, supporting client onboarding and upselling.
Communicated via chat, email, and calls to resolve client concerns efficiently.
Investigated, troubleshot, and resolved technical issues to ensure smooth operations.
Handled cancellation requests while working to retain customers.
Report of the system issues and client feedback to improve product functionality.
Writing guidances about system usage
Testing New unreleased versions of Apps and reporting back about issues that were found
Live trainings for the customers

Customer service representative

з 10.2019 по 02.2025 (5 років 5 місяців)
Borbas, Lviv (Medicine, pharmacy)

Customer support via phone, email, and live chat
Issue investigation and resolution
Client retention and cancellation handling
Managing client feedback and service improvements
High-volume inbound call handling
Professional communication with clients and partners

Освіта

Львівський університет імені Івана Франка

Маркетинг, Львів
Незакінчена вища, з 2025 по 2029 (4 роки)

Львівський національний медичний університет імені Данила Галицького

General medicine
Незакінчена вища, з 2019 по 2022 (3 роки)

Знання мов

• Англійська — просунутий
• Іспанська — вільно
• Українська — середній

Додаткова інформація

Customer Support & Communication – Proficient in handling client inquiries via chat, email, and calls, ensuring excellent customer experience.

Sales & Client Retention – Experience in partial sales, upselling, and handling cancellations while maintaining customer satisfaction.

Problem-Solving & Troubleshooting – Skilled at identifying, analyzing, and resolving technical and operational issues.

CRM & Tech Proficiency – Experienced in using CRM systems for carriers and brokers, reporting issues, and optimizing processes.

Process Improvement – Provided feedback and insights to enhance service and product functionality.

Time Management & Multitasking – Ability to efficiently manage multiple client interactions and tasks simultaneously.

Collaboration & Teamwork – Worked closely with different teams to ensure smooth client experiences and issue resolution.

•Contact information
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