Насир
Менеджер з продажу (Customer support)
- Зайнятість:
- Повна зайнятість, неповна зайнятість.
- Вік:
- 26 років
- Місто проживання:
- Київ
- Готовий працювати:
- Дистанційно
Контактна інформація
Шукач вказав ел. пошту.
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/8122554
Досвід роботи
Sales manager
з 11.2022 по нині
(1 рік 7 місяців)
Nice Bay Movers, California, USA, Other countries (Public and business services)
Key responsibilities at Nice Bay Movers were:
Sales: Actively sold the company's services to warm leads from our website, direct phone calls, Yelp, Angi, and other channels.
Customer Support: Provided timely and courteous assistance to customers via phone, email, and other communication channels.
Issue Resolution: Resolved customer inquiries, concerns, and issues promptly and effectively, striving for first-call resolution whenever possible.
Booked-Move Tracking: Monitored and tracked customer's booked moves to ensure the accurate and on-time arrival of movers while keeping customers informed.
Client Communication: Maintained open and clear communication with clients, keeping them informed about move status, delays, or any other relevant information.
Documentation: Accurately updated and maintained customer records and interactions in the SmartMoving (CRM).
Collaboration: Collaborated with the operations and logistics teams to ensure seamless order processing and delivery.
Customer Feedback: Gathered and reported customer feedback, suggestions, and complaints to the relevant departments for continuous improvement.
Problem-Solving: Identified recurring customer issues and work with teams to implement solutions that prevent future problems.
Compliance: Ensured compliance with company policies and procedures, as well as industry regulations.
Quality Assurance: Participated in quality assurance initiatives to maintain service excellence.
Sales Development Representative
з 06.2020 по 07.2022
(2 роки 1 місяць)
IM Mastery Academy, USA (IT)
Started as a lead generator, then graduated to a closer.
*Inbound leads closer
• Conducted demos for new clients to better understand and efficiently use our products.
• Tasked with the responsibility of onboarding new customers.
• Constant zoom and phone meetings with potential customers.
• Gained knowledge and good understanding of the financial markets, how to do fundamental and technical analysis of assets, currencies, commodities and crypto.
Освіта
СПБГЭТУ"ЛЭТИ"
-, Санкт-Петербург
Вища, з 2017 по 2021 (4 роки)
Знання і навички
Знання мов
- Англійська — вільно
- Російська — вище середнього
- Арабська — початковий
Додаткова інформація
- Excellent and confident verbal communication in English
- Multi-tasking
- Ability to work in a team
- Stress resistance
- Responsibility
- Computer literacy
- Customer Focus and attention to details
- "Get the job done" attitude
LOOKING FOR REMOTE ONLY POSITIONS
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